Lalamove
Application & IT Support Engineer
United States · On-site · Full-time
USD 70,000–90,000/per-year-salary
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerLalamove
- LocationUnited States
- Work styleOn-site
- Employment typeFull-time
- Employer posted
- Salary (as stated by the employer)USD 70,000 – 90,000 per per-year-salary
At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world.
As we continue to grow in the U.S. technology plays an important role in supporting our local operations and the systems our teams rely on everyday.
We are looking for an Application & IT Support Engineer based in New York. This is a hands-on role focused primarily on application support, with opportunities to contribute to development work while supporting the day-to-day technology needs of our New York office. You’ll work closely with end users and our broader technology team to troubleshoot issues, improve systems, and keep our local technology environment running smoothly.
Show full description
What you'll do
Application Support: Own day-to-day application support by investigating issues, troubleshooting errors, managing support requests, and coordinating escalation when needed. Work directly with users to understand problems and identify effective solutions
Development & System Improvements: Contribute to application enhancements and bug fixes using Java, write SQL queries to support data and troubleshooting needs, test and debug code, and participate in technical discussions around system improvements and application functionality
IT & Users Support: Provide L1/L2 technical support for employees across laptops, desktops, printers, operating systems, connectivity, and other workplace technology. Support hardware setup and deployment for new and existing employees
User & Access Management: Manage user accounts, permissions, and access across company applications. Support onboarding and offboarding activities while following company security and access standards
IT Operations & Documentation: Maintain office technology and equipment inventory, support routine system administration, and keep technical documentation, SOPs, and knowledge resources up to date
What we seek
1-3 years of experience in application support, technical support, software development, or a related technical role
Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field preferred, or equivalent practical experience
Working knowledge of Java or another object-oriented programming language, with basic to intermediate SQL skills
Strong troubleshooting skills with the ability to diagnose application and technical issues through resolution
Familiarity with Windows and/or macOS environments and fundamental networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Strong communication skills and a user-focused approach to technical support, with the ability to prioritize across multiple technical needs
Nice to have: Experience with networking or infrastructure, ticketing/monitoring tools, or scripting and automation using Python, PowerShell, Bash, or similar technologies
What you'll find here
At Lalamove, our work is guided by four core values: Passion, Grit, Humility, and Execution.
You’ll join a fast-moving environment where technology has a direct impact on how our teams operate every day. This role offers the opportunity to work across application support, development, and IT operations while collaborating with both local and global teams.
If you enjoy solving problems, learning as you go, and taking ownership from issue to resolution, we’d love to hear from you.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer — ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.