TD Synnex
Technical Support Engineer
United States · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerTD Synnex
- LocationUnited States
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
This is an ON-SITE position at our Reston, VA office.
Salary: $75k - *85k (depending on experience)
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and resolution times and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge.
What You'll Do:
- Provide technical support for assigned complex system-level software products including prioritization, analysis, and resolution of issues requiring evaluation of diverse factors.
- Effectively manage customer escalations related to complex problems in Apptium software products to ensure high customer satisfaction.
- Independently define and drive analysis and research of complex technical issues; involve appropriate resources while maintaining consistent and timely customer communication.
- Perform root cause analysis using diagnostics such as product logs, source code, network logs, server utilization, and database reports to provide solutions for issues related to purchase and activation, billing discrepancies, and lifecycle management.
- Validate product bug fixes to ensure regression-free solutions and proper functionality.
- Develop and maintain troubleshooting plans documenting environment details, problem descriptions, analysis, next steps, and solutions in the Service Request Tracking System.
- Develop and maintain specialized test environments to reproduce and verify issues.
- Collaborate with R&D and internal stakeholders during product issue resolution.
- Define and report product supportability and readiness throughout the product lifecycle.
- Assist in scheduling team resources, identify improvement opportunities, provide after-hours coverage as needed, and lead training for new products or releases.
- Demonstrate initiative in acquiring expertise across platforms and technologies by installing, testing, and using Apptium software and attending training sessions.
Show full description
What We're Looking For:
- Bachelor's degree or higher in Computer Science, Computer Engineering, or equivalent professional experience.
- 1–3 years of relevant experience preferred.
- Strong coding experience preferably in Java or GoLang; knowledge of SQL and relational databases; experience with diverse operating systems with Linux preferred.
- Knowledge of cloud infrastructure including AWS, GCP, or Azure.
- Experience using JIRA or equivalent ticketing tools, Confluence or similar documentation systems, logs, and server monitoring tools.
- Strong communication skills.
- Aptitude for complex technical problem solving.
Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. Apptium participates in the E-Verify program.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
#DNS-Apptium
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer — ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.