Application Specialist - East Europe

This is a field‑based role requiring regular travel to customer sites - primarily across East Europe. The specialist acts as a trusted partner to clinical users, supporting them throughout implementation, go‑live, and ongoing optimisation of radiotherapy workflows.

The role also plays a key part in capturing customer insights and communicating them effectively to Product Management and Project Management teams, helping shape product improvements and ensuring Elekta solutions continue to meet evolving clinical needs.

Responsibilities –

Training & Customer Enablement

Provide market‑leading, tailored training to customers, colleagues, and distributor specialists across Elekta hardware, software, and treatment‑planning solutions.

Deliver on‑site and remote training that supports safe, efficient, and clinically effective use of Elekta products.

Actively manage customer evaluations and assessments to monitor trends in learner performance and satisfaction.

Customer Support & Relationship Management

Ensure customer requests are handled professionally, promptly, and in line with contractual obligations.

Maintain long‑term, positive relationships with customers, acting on feedback to drive improvements in NPS and Customer Satisfaction.

Actively contribute to overall Service delivery, ensuring customer expectations are consistently exceeded.

Cross‑Functional Collaboration

Provide professional assistance and support to Marketing/Sales, R&D, and international colleagues.

Support Marketing/Sales activities at exhibitions, conferences, and seminars when required.

Act as a conduit between customers and product development teams, proactively articulating regional requirements within the Product Change Process (PCP).

Insight & Continuous Improvement

Capture customer needs relating to training, workflow challenges, and product performance.

Communicate insights clearly and proactively to Product and Project Management teams to support product evolution and roadmap decisions.

Contribute to the development of training materials, documentation, and scalable enablement resources.

Authorities – n/a

Relevant Knowledge, skills and competencies –

Education & Qualifications

BSc in Therapeutic Radiography, Healthcare Science (Radiotherapy Physics), Biomedical Engineering, or a similar discipline.

Extensive post‑qualification experience in a radiotherapy setting, including 3D and IMRT/VMAT treatment planning.

Experience in healthcare, computer science, or adult education, including at least one year of software‑training experience (healthcare/medical applications preferred).

Technical & Clinical Expertise

Proficiency with computerised treatment‑planning systems; experience with Monaco is preferred.

Strong clinical background in radiotherapy and a solid understanding of radiotherapy workflows.

Working knowledge of Elekta hardware and software products, with proficiency in assigned product specialties.

Experience with Microsoft Office, Citrix, and CLM systems.

Communication & Interpersonal Skills

Fluent in English with strong written and verbal communication skills.

Fluency in an additional European language is desirable.

Excellent presentation skills with the ability to communicate complex concepts clearly to groups.

Strong customer‑interaction skills, both face‑to‑face and via remote channels.

Other Competencies

Strong organisational skills with the ability to manage multiple customer engagements.

Proactive, collaborative, and able to work effectively across cross‑functional teams.

Customer‑centric mindset with a commitment to continuous improvement.

Travel Requirements

Ability to travel domestically and internationally up to 70% of the time.

Frequent travel across East Europe

Occasional travel across wider Europe to support other regional teams.

Travel may include customer sites, exhibitions, conferences, and internal meetings.