CNX

Applications Support Engineer - Bilingual

Brazil · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCNX
LocationBrazil
Work styleWork style not stated
Employment typeFull time
Employer posted8 Oct 2026

Job Title:

Applications Support Engineer - Bilingual

Job Description

Applications Support Engineer - Bilingual - Hybrid Curitiba

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Show full description

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Position Summary

As an Applications Support Engineer you will provide technical support for corporate applications, resolve incidents, execute planned changes, and help continuously improve service stability and performance. You will be part of the Product Support team, collaborating with multidisciplinary teams across infrastructure, development, operations, and internal business areas to ensure reliable systems and a strong support experience.

Responsibilities

Investigate, troubleshoot, and resolve medium- to high-complexity incidents related to corporate applications and supporting environments.
Provide Level 2 technical support, analyzing logs, performing diagnostics, and identifying root causes of application and system issues.
Execute maintenance activities, planned changes, and change requests, including CRQs, in alignment with established procedures.
Partner with infrastructure, development, operations, and internal teams to support system stability and incident resolution.
Participate in root cause analysis discussions and support preventive action planning with business and technical stakeholders.
Monitor and support compliance with agreed SLAs for business areas.
Contribute to process improvement initiatives that strengthen operational efficiency and service quality.
Create, update, and maintain technical documentation, support procedures, and knowledge articles.
Communicate clearly with stakeholders regarding issue status, impact, next steps, and resolution outcomes.
Complete all assigned, mandatory training within the timeframe provided.

Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Qualifications

3+ years of experience in system support, application support, or IT operations.
Degree in Information Technology, Computer Science, or a related field.
Knowledge of corporate platforms and database integrations.
Experience working with ITSM tools, such as SolvNow or ServiceNow.
Ability to analyze logs, perform technical diagnostics, and communicate technical information clearly.
Familiarity with scripting and technical tools, including PowerShell and SQL.
Experience supporting Windows Server environments.
Fluency in Portuguese and English.
ITIL Foundation certification is a plus.
Strong collaboration skills with the ability to work across multidisciplinary teams.
Continuous improvement mindset with a focus on service stability, documentation, and operational excellence.

Join us and be part of this journey towards greater opportunities and brighter futures.

Location:

BRA Curitiba - JOSE LOUREIRO, 371

Language Requirements:

English (Required)

Time Type:

Full time

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.