Area Service Leader

What you will do:

• Strategic outlook-growing the business to meet targets (revenue, workforce forecasting, development of talent)

• P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).

• Customer interface when managing large projects and growing service business

• Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.

• Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.

• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the area.

• Effectively attract, coach, counsel, train and develop all service employees.  Drive continuous improvement through company performance management process and technical product training programs available. Ensures that employee skill levels, including customer service, process and technical skills to the highest degree possible for area of responsibility.

• Works with ASM team to ensure margin expectations are met during sales and fulfillment activities. Ensures that standard service work processes are created and followed.

• Ensures environmental, health and safety compliance within service team.  Ensures training is provided to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

• Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms.  During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.

What you will bring:

• 5+ years’ experience in HVAC or a related field, technical systems (or equipment or skilled trades).

• 3+ years’ experience managing and coaching large teams and organizing work schedules.

• Project management skills to oversee and drive successful project execution for startups and customer requests.

• Strong business acumen and analytical skills; Deep knowledge of P&L and annual operating plans.

• Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.

• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

• We prioritize practical experience, relevant skills, and alignment with our leadership principles.

Annual Base Salary Range or Hourly Base Pay Range:

$128,600.00 - $182,664.99

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.