KONE
Area Service Manager
United Kingdom · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerKONE
- LocationUnited Kingdom
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Job Description
Day Shift | 4 On, 4 Off
We’re looking for an Area Service Manager (ASM) to join our Heathrow team, supporting the day-to-day management of our Lift and Escalator Engineers.
This is a great opportunity for someone who enjoys leading people, keeping operations running smoothly and working in a busy, safety-focused environment.
The role
As Assistant Service Manager, you’ll support the management of our engineering teams across Heathrow, helping to ensure work is planned effectively, customers are supported and our engineers have what they need to deliver a safe and reliable service.
This is predominantly an office-based role at Heathrow, working closely with engineers and the wider operational team.
What you'll be doing
- Managing and supporting Lift and Escalator Engineers
- Coordinating day-to-day engineering activities and workload
- Supporting engineer performance, development and wellbeing
- Helping to ensure jobs are completed safely, efficiently and on time
- Monitoring operational performance and responding to issues
- Working closely with customers and internal teams
- Supporting planning, resources and priorities across the operation
- Promoting a strong safety culture
- Leading by example and helping maintain a positive, supportive team environment
Show full description
What we're looking for
We’re looking for someone who:
- Has experience managing or supervising engineering/technical teams
- Is confident managing people and dealing with day-to-day operational challenges
- Has strong communication and organisational skills
- Can prioritise effectively in a busy environment
- Has a proactive, can-do approach
- Is comfortable working with different stakeholders
- Understands the importance of safety, quality and customer service
- Lift, escalator or similar engineering industry experience would be beneficial
Shift & location
Location: Heathrow
Shift: Days 6am- 6pm – 4 days on, 4 days off
Working environment: Predominantly office based
Holiday entitlement: 20 days
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked