Kiongroup
Assistant CS Manager
South Korea · Work style not stated · Full time
Posted over 6 months ago: check it’s still open
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerKiongroup
- LocationSouth Korea
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
What we offer:
·Career Development
·Competitive Compensation and Benefits
·Pay Transparency
·Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Tasks and Qualifications:
This is What You Will do in This Role:
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions and concerns.
- Support customer inquiries regarding products and parts via email, phone and chat.
- Quotes, prepares, enters, verifies, acknowledge, document, log, coordinates, modifies, reprices and/or expedites customer orders.
- Investigates and ensures resolution of customer service request and developing service agreement.
- Maintains accurate and complete documentation of customer communications and action taken.
- Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
- Producing detailed service reports
- Documenting processes
- Following company procedures and protocols
Show full description
What We Are Looking For:
- 3-5 years of customer service, account and coordinator experience.
- Familiarity and experience working in customer service technology solutions: Automation system.
- Demonstrate the highest level of ethical behavior that includes neatness, punctuality, and accuracy.
- Professional level verbal and written communication skills.
- Communicate with Engineering department, Development department and Product center in overseas
- Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
- Experience with MS office suites e.g. Outlook, Powerpoint, Word, Excel, and virtual meetings, e.g., zoom, and willingness to learn and become proficient in additional software as needed.
- Documenting processes
- Following company procedures and protocols
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.