Assistant Manager, Sortation Management

What You Will Do

• Volume Flow Execution: Assists in managing the inbound linehaul receiving process and ensures rapid, accurate sorting onto outbound vehicles destined for specific CAMPs.
• Labor Planning & Supervision: Develops and executes the daily, volume-dependent labor plan for sort associates. Manages shift schedules, time-off requests, and performance coaching.
• Safety & Quality: Maintains a safe working environment on the dock and sort floor. Oversees quality checks to minimize sortation errors that impact the downstream customer experience.
• Linehaul Oversight: Ensures all outbound vehicles are correctly loaded and dispatched according to the predetermined On-Time Departure schedule (CPTs)
• Inventory Control: Manages and tracks internal package movement and exceptions within the Sub-HUB

Basic Qualifications

• Operational Experience: 5+ years of leadership or supervisory experience in warehouse, hub, or sortation center logistics.
• People & Labor Management: Direct experience creating volume-based shift plans, managing associate scheduling, and providing performance coaching.
• Linehaul & Dispatch Operations: Hands-on experience with inbound receiving, dock operations, package staging, and meeting strict Critical Pull Times (CPTs) / On-Time Departure schedules.
• Safety & Quality Standards: Proven track record of enforcing workplace safety protocols on a dock/sort floor and running quality checks to minimize sorting errors.
• Inventory Control: Proficiency in using package tracking systems, managing internal inventory flow, and resolving operational exceptions.
• Education: High School Diploma or equivalent.

Preferred Qualifications

• Education: Bachelor’s or Master's degree in Supply Chain Management, Logistics, Business Administration, or an operations-related field.
• Logistics Network Knowledge: Direct background in middle-mile sort centers, hub-and-spoke models, or last-mile delivery station (CAMP) operations.
• Process Improvement: Hands-on experience or certifications in Lean, Six Sigma, or continuous process improvement methodologies.
• Data & Systems Proficiency: Strong proficiency with Warehouse Management Systems (WMS), labor planning software, and data analytics tools for volume forecasting.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。