Fuku
Assistant Manager, Student Services
Singapore, Singapore, Singapore · Work style not stated · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerFuku
- LocationSingapore, Singapore, Singapore
- Work styleWork style not stated
- Employment typeFull-time
- Employer posted
Salary range: SGD 3200-3800 / month
ABOUT THE ROLE
The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.
KEY RESPONSIBILITIES
Departmental Leadership
• Oversee daily operations of the Student Service Department
• Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work
• Set service standards and workflows for welfare, discipline, attendance, and student support
• Update the Vice President on department performance and EduTrust/SWDA/ICA compliance
• Represent the department in cross-functional meetings as needed
Team Management & General Student Services
• Lead and supervise the Student Services Team
• Handle student admission, withdrawal, course completion, and attendance records
• Cover the front desk and assist walk-in students with enquiries, feedback, and complaints
• Respond to email and phone enquiries
• Coordinate admin matters across departments
• Support student events, orientation, and graduation as needed
• Check in on student wellbeing
• Act as the main contact point for students
• Take on other duties as assigned
Show full description
International Student Support
• Support Student's Pass applications and renewals, and related ICA matters
• Track compliance with Student's Pass conditions and flag at-risk cases early
Student Welfare & Pastoral Care
• Support students with academic, personal, and social concerns; escalate complex cases to the Admissions team, Academic Department, or Vice President
• Follow up on attendance issues in line with EduTrust/SWDA requirements
• Support discipline processes, including case records and follow-up
• Help organize student wellbeing activities
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At a glance
- Employment typeFull-time
- Employer posted
- Added to ROLIVA
- Last checked