DBS Bank

Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations

India · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerDBS Bank
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted2 Sep 2026

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat
Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
Proactively identify and address client needs, offering appropriate solutions and products
Maintain accurate and detailed records of client interactions and transactions
Collaborate with cross-functional teams to enhance the overall customer experience
Continuously develop product knowledge and stay updated on industry trends and regulations
Adhere to all relevant policies, procedures, and compliance requirements

Show full description

Requirements

Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions
Proficient in using various software applications and digital tools to support client interactions
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
Commitment to delivering exceptional customer service and a passion for the banking industry

Location:

Chennai-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.