KONE
Assistant Service Operation Manager
China · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerKONE
- LocationChina
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
客户关系管理
• 负责通过高质量服务和准确沟通确保客户满意度
• 负责设备的安全和性能
• 负责销售服务维修
• 负责确保销售线索的数量和质量并进一步处理销售线索
• 负责解决客户服务质量投诉
• 负责解决与维保作业相关的客户发票开具投诉
服务运营
• 负责最终用户、现场和技术人员安全
• 负责根据服务合同要求、时间限制、KONE质量标准和当地规定提供服务
• 负责控制现场作业成本和 CMII
• 负责报修和服务维修销售
• 负责邻近库存中的物品内容和价值
• 负责管理第三方查访和跟进工作
• 与销售人员一起验证服务合同技术术语
• 负责支持任何进入 LIS 库的外部设备的维保
• 负责帮助 KC3 解决技术人员报修任务冲突（确定优先顺序）
• 负责解决和完结未决的报修并在发生设备停工和/或存在安全问题的情况下做出应对
• 负责减少区域内的报修数目
• 负责检查未自动开票的报修和服务维修发票
• 负责及时完成计划的维保查访
• 负责计划维保调度并优化路线
• 负责执行现场审核
• 负责调查事故并遵守有关证据保管和内部报告的公司政策
• 负责控制和授权加班时间
人员管理/领导力
• 负责为其分配的技术人员的绩效
• 负责维保技术人员的工作积极性和能力培养
• 负责确定技术人员的绩效目标并检查其完成度
• 负责与其技术人员沟通
• 负责管理技术人员的缺勤和替补以及报修技术人员调度
• 负责在发放工资前核对技术人员工时表
• 负责技术人员的设备分配并确保技术人员工作负荷均衡
• 负责定义对技术人员的资质要求，确定技术人员招聘和选择流程
• 负责定义、授权更换、管理技术人员的工具、货车、手机/PDA 和仪器
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Show full description
Read more on https://kone.com/global/en/careers.html
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked