Associate Consultant

Training and Change Management
A successful launch is key to driving business results. You will ensure customer Training and Change Management teams are equipped with the knowledge and tools for a flawless rollout to their end-users.

Successful customers are our number one priority. As a PSC, you will directly affect our customer’s success.

Key Responsibilities

• Deliver on a portfolio of software implementation projects or tasks
• Facilitate and lead sessions with customers and provide recommendations based on best practices
• Deliver on schedule and with the highest customer satisfaction
• Work closely with Support and the rest of the PS team in resolving product-related implementation issues
• Manage internal and external communications related to the project
• Respond to internal and customer requests in a timely, organized fashion
• Capture and document project best practices and lessons learned
• Responsible for achieving billable utilization targets

Skills we are looking for

• Ambition to build a career in Professional Services within SaaS Tech space
• Excellent written and verbal communication skills in English, as you need to engage and inspire customers
• Passion for making customers successful and commitment to providing an effortless customer experience
• Strong technical skills
• Desire to build out and optimize your project management and consultancy skills
• Comfortable to work in a team environment
• Self-starter, challenger, proactive, and result-driven personality
• Ability to manage multiple projects and priorities simultaneously

Nice Extras

• 1-2 years of customer project experience
• Knowledge or prior experience with sales and marketing eco stack such as CRM, Marketing automation, CMS/ECM (Sharepoint, DAM, etc).

• Any additional language proficiency (e.g. Spanish/French/German)

Travel

• Occasional travel is required for organizational meetings and customer onsite engagements