Associate Digital Content Analyst

You will own assigned content areas, collaborate with cross-functional stakeholders, and support product launches, content updates, and continuous improvements across MillerKnoll’s global digital platforms. This role requires strong attention to detail, problem-solving skills, and the ability to work in a fast-paced, collaborative environment.

The position is based in Bangalore, India, and supports global teams across multiple regions and business units.

Qualifications

• Bachelor’s degree in computer science, Information Science, Information Technology, Mechanical Engineering, Electronics & Communication, or a related discipline.
• 3-4 years of experience in Content Management, Web Content Administration, Digital Operations, QA, or a related field.
• Experience working with enterprise Content Management Systems (CMS) is preferred.
• Exposure to Digital Asset Management (DAM), SharePoint, or similar enterprise platforms is an advantage.

Roles & Responsibilities

• Manage and maintain digital content across enterprise CMS platforms, ensuring accuracy, completeness, and compliance with branding guidelines.
• Create, publish, update, and retire web pages, product pages, resource libraries, and other digital content.
• Collaborate with product managers, designers, developers, marketing teams, and business stakeholders to gather requirements and deliver content updates on time.
• Perform content quality assurance by validating links, documents, images, metadata, translations, navigation, and overall user experience.
• Conduct regular content audits to identify outdated, duplicate, or inconsistent content and recommend improvements.
• Coordinate content publishing activities and support product launches, campaigns, and regional content updates.
• Troubleshoot content-related issues, investigate publishing defects, and work with development teams to resolve them.
• Log, validate, prioritize, and track defects through to resolution while ensuring timely stakeholder communication.
• Manage digital assets, metadata, taxonomy, and content organization to improve searchability and discoverability.
• Support localization efforts by validating multilingual content and regional variations.
• Maintain documentation, publishing standards, and content governance processes.
• Identify opportunities to improve content workflows, publishing efficiency, and overall user experience.
• Follow established processes, quality standards, and change management procedures while contributing to continuous process improvement initiatives.

Preferred Skills

• Experience with Content Management Systems (CMS)
• Knowledge of Digital Asset Management (DAM) platforms
• Understanding of website structure, navigation, metadata, and taxonomy
• Content Quality Assurance and Testing
• Experience with project management or work management tools (e.g., Wrike, Jira)
• Familiarity with SharePoint, Microsoft 365, or similar collaboration platforms
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills

Personality & Competencies

• Strong attention to detail and commitment to delivering high-quality work.
• Excellent organizational and time-management skills.
• Ability to collaborate effectively with global and cross-functional teams.
• Proactive mindset with a focus on continuous learning and process improvement.
• Self-motivated with the ability to work independently while contributing to team objectives.
• Strong stakeholder management and communication skills.
• Willingness to work in a global support environment, including the UK shift (12:00 PM – 9:00 PM IST).

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.