Associate Product Manager - Care

• Create high quality requirements and user stories that accurately capture the user’s pain point
• Collaborate closely with cross-functional teams, including engineering, design, and marketing to deliver high quality products on time
• Work with squad members to gather feedback and incorporate it into the product development process.
• Support product policies and procedures, ensuring compliance with regulatory requirements
• Support the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers.
• Coordinate with Engineering, Design, Partner Care, and other stakeholders to manage the backlog, document requirements and acceptance criteria, and follow initiatives from discovery through launch.
• Analyze partner contacts, journey data, and operational insights to identify friction and help turn support-heavy processes into simple in-app self-serve workflows.
• Help build tooling and surveys that systematically collect partner insights and feedback, using the findings to improve processes and measure the support experience provided across Care.
• Ensure partners receive clear, contextual information about statuses, timelines, next steps, and actions required from them; particularly for disputes, compliance, onboarding, settlements, payouts, and account management.
• Support the automation, testing, launch, and continuous improvement of partner journeys, including clear exception handling and handoffs to Partner Care; track outcomes such as self-serve resolution, deflection, partner effort, and satisfaction.

Your Expertise:

• Bachelor’s degree in Engineering, Computer Science, Business, Marketing or a related field.
• At a minimum, internship or co-op training experience in a relevant field with a maximum of 2 years of experience
• Fluent in reading, writing, and conversing in both Arabic and English.
• Demonstrated project management skills and ability to take ownership of deliverables to achieve desired outcomes.

Skills

• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Excellent organizational skills with the ability to prioritize, multi-task, and work independently.
• Effective influencing and persuasion skills, using logical and data-driven business cases.

Attributes

• Self-starter with a bias for action, thriving in fast-paced and ambiguous environments.
• Resilient and adaptable, with a can-do attitude toward challenges and opportunities.
• Goal-oriented, with a drive to set high personal standards and work collaboratively where needed.