Associate Product Manager / Product Manager — Over-the-Road Visibility

This is not a PM support role. You will own real product outcomes from day one. You'll work hands-on with data, build your own prototypes, talk directly with enterprise customers, and partner with engineering and design to ship features that improve adoption, retention and tracking quality.

The role sits where supply chain operations meet modern software product development, and you'll need both. You need deep empathy for how freight actually moves across modes, and the analytical rigor to turn that into product bets worth making.

What you'll be doing

Product Ownership & Outcomes

• Own product outcomes for one or more OTR modes (Truckload, LTL, Parcel or Last Mile), including tracking quality, ETA accuracy and carrier coverage.
• Track and analyze adoption, engagement and retention KPIs for your area.
• Find friction points and adoption gaps using usage data, customer interviews and feedback from Customer Success and Sales.
• Build and prioritize a backlog that measurably improves customer stickiness, and bring well-reasoned prioritization recommendations to roadmap planning.

Data & AI-Assisted Product Development

• Write your own SQL to explore feature usage, tracking performance and customer behavior, without waiting on an analyst.
• Use AI coding tools (Claude, Cursor and similar) to build working prototypes, internal tools and quick analyses that make a requirement concrete before engineering picks it up.
• Work hands-on in product analytics platforms like Pendo, and maintain dashboards that track adoption trends across customer segments.
• Turn quantitative findings into clear product hypotheses and actionable backlog items.
• Partner with Data Science and Engineering on instrumentation and event tracking.

Customer Engagement

• Run discovery sessions and join onboarding calls, QBRs and support escalations to understand shipper and carrier workflows firsthand.
• Work with Customer Success Managers to surface systemic product gaps and recurring pain points.
• Represent the voice of the customer in internal planning and sprint reviews.

Cross-Functional Execution

• Work with Engineering and Design through scoping, development and post-launch monitoring, partnering directly with squads across time zones.
• Support Product Marketing with onboarding materials, release notes and adoption playbooks.
• Contribute to presales conversations and market requirements gathering with Solutions teams.

Who you are

We're hiring at two levels:

• Associate Product Manager: 2–4 years in product management or a related role. Strong BA, analyst, solutions or implementation backgrounds in logistics tech are welcome.
• Product Manager: 5+ years, including end-to-end ownership of a product area and a track record of shipping with measurable business impact.

For both levels:

• Practical experience in supply chain or logistics. You understand shipper pain points, carrier dynamics and how freight moves day to day.
• Comfort working hands-on with data: strong SQL, familiarity with analytics tools, and the ability to build a data-driven story on your own.
• Proven use of AI tools to speed up PM work beyond drafting documents, such as building prototypes, scripts and internal tools yourself. Be ready to walk us through something you've built this way.
• Strong customer engagement skills. You've run discovery calls, written user stories, and can turn qualitative feedback into crisp requirements.
• Experience working with distributed engineering teams across time zones.
• Ability to work with significant overlap with US Central Time.

Preferred Qualifications:

• Experience with two or more of truckload, LTL, parcel and last mile.
• Prior work on SaaS onboarding flows, feature adoption programs or customer health scoring.
• Experience with Pendo, Amplitude or similar product analytics tools.
• Familiarity with agile development and working directly with engineering squads.
• Bachelor's degree in engineering, operations, supply chain, economics or another quantitative field.

What success looks like in year 1:

• You independently own a product area within OTR visibility, with clear adoption and engagement KPIs.
• You've shipped customer-facing improvements end to end, from discovery through post-launch analysis, with significant business impact.
• You use data to find insights before anyone has to ask for them.
• You've built prototypes or internal tools that changed how a requirement was scoped or how your team works.
• Customer Success and Engineering see you as a reliable, high-signal partner.

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits:

• Medical benefits start on first day of employment
• 36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days
• Home office setup and technology reimbursement
• Lifestyle & family benefits
• Mental wellness support and guidance
• Ongoing learning & development opportunities (Professional Development Program, Toastmasters Club, etc.)