Associate Professional Services Consultant

What You'll Do

Customer Engagement & Consulting

Partner with customer teams to understand their business challenges and define how Nexthink solves them

Lead workshops and consultative sessions that build trust and position you as a knowledgeable, customer-focused resource

Translate customer needs into clear, actionable use cases and solution designs

Guide customers through adoption, ensuring they realize measurable value from Nexthink

Technical Execution

Configure and deploy Nexthink solutions aligned with customer requirements and best practices

Build dashboards, investigations, alerts, and automations that deliver business impact

Analyze endpoint data to generate insights and optimize solutions

Troubleshoot issues using structured problem-solving methods—with mentorship and resources behind you

Document configurations and solution designs clearly for customer knowledge transfer

Growth & Collaboration

Learn from seasoned consultants through direct collaboration, pair engagements, and mentorship

Build technical depth through hands-on experience and structured training

Continuously refine your problem-solving, communication, and customer management skills

Contribute to a supportive team culture where your success and development are priorities

Who You Are

Essential Qualities

Customer-First Mindset: You genuinely care about solving customer problems and are energized by direct customer interaction

Service Orientation: You take ownership, follow through, and measure success by customer outcomes

Technical Curiosity: You're comfortable troubleshooting, learning quickly, and diving into technical details

Communication Skills: You can explain technical concepts clearly to non-technical audiences and listen actively to customer needs

Growth Mindset: You embrace learning, welcome feedback, and see challenges as opportunities to develop

1–2 years of IT, technical support, or business-focused technology experience (consulting, support, IT operations, systems administration, etc.)

Hands-on familiarity with DEX (Digital Employee Experience) concepts as a user—you understand how endpoint and application performance impacts employees

Baseline EUC (End-User Computing) knowledge at any level—whether Windows, endpoint management, or basic system support

Proven ability to communicate technical information clearly to business and IT stakeholders

Nice to Have (We Can Train the Rest)

Customer-facing consulting or advisory experience

Prior consulting, PSA tools, or project management exposure

Scripting or API integration experience

Experience with analytics or data interpretation

The base salary for this role is $50,000 - $83,000 gross per year, with a total on-target earnings (OTE) range of $62,000 - $104,000 with additional opportunity to earn commissions above this range.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.