DBS Bank

Associate/SA, Business Analyst Project Management, Regional Consumer Banking Wealth Management Ops, Group COO

Singapore · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Key Accountabilities:

System & Process Delivery: Work closely with Business Units and IT partners on business requirement gathering, solution/functional reviews, and end-to-end delivery and testing.
Digital Transformation: Implement and support digital customer journeys to improve customer and employee experience.
Process Re-engineering: Collaborate with regional, country, and functional teams to design, re-engineer, and implement optimized operational solutions.
Operational Excellence: Ensure smooth operational rollout of new solutions and provide robust post-production support, tracking issues to closure

Key Responsibilities:

Process Analysis: Re-engineer end-to-end processes and review operations solutions to identify efficiency gains.
Automation: Lead and implement the automation agenda to transform consumer banking operations.
Requirements Management: Conduct requirement gathering workshops; review and document requirement artifacts, functional specifications, and process definition documents.
Testing Coordination: Coordinate and ensure UAT test plans and test cases are executed strictly within the project schedule.
Issue Management: Provide post-production support, review production issues, and track them through to final closure.
Stakeholder Coordination: Maintain strong alignment with regional and country teams to ensure timely project delivery.

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Requirements:

Min Bachelor’s Degree or Diploma holder with 3-4 years of experience in business process improvement initiatives.
Strong project life cycle experience in the Financial Services Industry is preferred, specifically in Consumer Banking Operations – Secured Lending & Payments Product Knowledge
Bonus Skills: Prior experience with Functional Specification Documents (FSD), JIRA, and GenAI applications is considered a strong plus.

Core Competencies:§ Communication:

Excellent oral and written communication skills with strong teamwork andinter-relationship capabilities.
Domain Knowledge: Sound knowledge of banking processes and technology.
Personal Attributes: Adaptable, disciplined, focused, organized, and systematic.
Technical Skills: Proven analytical skills and proficiency in MS Office (Word, Project, Excel, and PowerPoint).

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

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