Associate Specialist, Governance, Risk and Compliance (TCF)

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We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Risk & Compliance Officer is responsible for supporting the organization's compliance, risk management, governance, and audit activities. The role ensures adherence to client requirements, company policies, regulatory obligations, and internal control standards. The Risk & Compliance Officer proactively identifies operational risks, monitors compliance performance, conducts audits and assessments, facilitates incident investigations, and partners with Operations Leaders to implement effective risk mitigation strategies.

The position plays a critical role in fostering a culture of compliance and risk awareness while protecting the organization from regulatory, operational, financial, and reputational risks.

Key Responsibilities

Compliance Management

• Conduct regular compliance audits and monitoring activities across assigned programs.
• Ensure compliance with client contractual requirements, company policies, and applicable regulations.
• Track and report compliance findings, observations, and corrective actions.
• Monitor closure of audit findings within established service level agreements (SLAs).
• Facilitate policy communication and acknowledgment activities.

Risk Management

• Identify, assess, and document operational, compliance, information security, and business risks.
• Maintain and update risk registers and risk assessment documentation.
• Facilitate risk workshops and Failure Mode and Effects Analysis (FMEA) sessions.
• Monitor execution of risk mitigation plans and validate effectiveness of controls.
• Escalate high-risk issues to management and relevant stakeholders.

Audit & Monitoring

• Plan and execute internal audits, compliance reviews, and control assessments.
• Perform process walkthroughs and control testing.
• Analyze audit results and identify trends, root causes, and improvement opportunities.
• Prepare audit reports and present findings to management.
• Support client audits and external audit engagements.

Incident & Investigation Support

• Participate in investigations involving fraud, security incidents, policy violations, and compliance breaches.
• Gather and analyze evidence and supporting documentation.
• Conduct interviews and fact-finding activities when necessary.
• Monitor implementation of corrective and preventive actions.

Reporting & Governance

• Develop compliance dashboards, scorecards, and risk reports.
• Prepare executive summaries and presentations for leadership reviews.
• Track key risk indicators (KRIs) and compliance metrics.
• Support governance meetings and document actions and decisions.

Stakeholder Management

• Partner with Operations, Human Resources, IT, Security, and Client Services teams.
• Provide guidance regarding compliance requirements and risk mitigation.
• Support leaders in addressing identified control gaps.
• Promote compliance awareness through training and communication initiatives.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location:

PHL Quezon City - Eton

Language Requirements:

Time Type:

Full time