Harris Computer

Associate Systems Support Engineer

India · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerHarris Computer
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted7 Oct 2026

Job Summary

We are seeking a dedicated and detail-oriented Associate Systems Support Engineer to join our IT operations team. The successful candidate will be responsible for monitoring and maintaining the performance of critical systems, ensuring the uptime and availability of applications and infrastructure. This role involves working with monitoring tools such as AppDynamics (AppD), LogicMonitor, and Azure Monitor, as well as monitoring SQL databases, Windows servers, and Internet Information Services (IIS). The Associate Systems Support Engineer will provide L1 and L2 support while ensuring compliance with service level agreements (SLAs).

Key Responsibilities

Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor.
Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.
Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed.
Monitor interface subsystems to ensure seamless data flow and connectivity between systems.
Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.
Maintain documentation related to system configurations, procedures, and incident responses.
Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.
Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime.
Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.
Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools.

Show full description

Key Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
1-3 years of experience in a systems monitoring and support role.
Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor.
Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.
Understanding of Windows Server administration and IIS management.
Experience with monitoring server uptime, performance metrics, and alert management.
Proficient in troubleshooting system issues and performing root cause analysis.
Strong analytical skills and attention to detail to ensure high-quality service delivery.
Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.
Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required.

Preferred Qualifications

Understanding of monitoring tools like AppDynamics and LogicMonitor.
Understanding of healthcare application is an added advantage.
Knowledge of ITIL best practices and frameworks.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.