Associate Technical Support Engineer

You Should Have

• Experience in a customer-focused role and a customer-focused attitude
• Experience working in a fast-paced environment
• Good communication skills, both over the phone and via email
• Self-motivation and team player skills
• Experience with administration and support of Active Directory, Azure, or Google Directory (beneficial)
• An understanding of internet fundamentals, network routing, and email delivery
• Excellent verbal and written communication skills, with the ability to explain complex technical topics clearly
• A detail-oriented mindset and genuine enjoyment of technical troubleshooting

Soft Skills & Collaborative Workflow

• Excellent communication skills, both verbal and written, to communicate technical concepts to customers and colleagues
• Strong problem-solving and analytical abilities to quickly diagnose complex technical issues
• A customer-centric approach, with empathy and patience
• Strong teamwork and collaboration skills, working effectively with cross-functional teams and seeking help from seniors when needed
• Strong time management and organizational skills to prioritize multiple customer cases simultaneously
• A positive, professional attitude, even in high-pressure situations
• Adaptability and flexibility in a fast-paced, dynamic support environment
• A continuous learning mindset, staying current with new technologies and industry trends
• Strong interpersonal skills, building rapport and trust with customers and colleagues
• A proactive approach to problem-solving, anticipating customer needs

Qualifications

• IT industry experience and any experience working with customers is advantageous

The base salary range for this position is 320K−380K ZAR plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.