Audiovisual Service Technician (Senior or Lead)

Provide technical support to the end users in person or by phone

Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems

Provide AV system user training

Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution

Complete and maintain training certificates from manufacturers and industry associations. Maintain in-depth applications knowledge of AV products, services, and systems

Ensure maximum issue resolution in minimum time to meet Service Level Agreements

Attend daily Boeing engineering and operations & maintenance meetings

Ensure compliance with establishing change management processes for system updates or changes

Maintain professional demeaner while troubleshooting issues within high pressure settings with senior officials

Basic Qualifications (Required Skills/Experience):

This position requires an Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.)

Level 4: 5+ years of related work experience or an equivalent combination of education and experience

Must be able to travel to various job sites as needed, sometimes using company vehicle. Current, valid driver’s license required

Ability to walk constantly throughout the workday; stand 6-8 hours per day; climb or work from stairs up to eight hours per day; climb ladders; bend and twist frequently up to six hours per day; squat and kneel

Ability to climb ladders at heights up to 15 feet and stairs on a regular basis

Experience with installing and troubleshooting audiovisual systems such as Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, etc

Preferred Qualifications (Desired Skills/Experience):

Level 5: 10+ year of related work experience or an equivalent combination of education and experience

Formal education in Electronics or related field.

AVIXA CTS certification

Manufacturer certifications or experience in (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, ...)

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range for Senior (Level 4): $119,850.00 - $162,150.00

Summary pay range for Lead (Level 5): $146,200.00 - $197,800.00

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires an active Top Secret/Sensitive Compartmented Information (TS/SCI) U.S. Security Clearance with an adjudicated Counterintelligence or Full Scope Polygraph (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.).

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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