Msxinternational

Automotive Field Service Engineer (Flying Doctor)

Milan, Italy · Hybrid · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerMsxinternational
LocationMilan, Italy
Work styleHybrid
Employment typeFull-time
Employer posted5 days ago

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

The position requires the willingness to travel throughout Italy.

What you’ll do:

Support dealerships and repairers on-site and remotely
Diagnose and resolve complex electrical, electronic, and drivability faults
Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
Identify root causes using wiring diagrams and technical documentation
Support both individual cases and wider technical issues across fleets
Create clear technical reports and case updates
Coach technicians and provide hands-on guidance
Feed recurring issues into continuous improvement

Show full description

Strong experience in automotive diagnostics / technical support / workshop or field service
Proven ability to fix complex electrical/electronic faults
Hands-on use of OEM diagnostic tools
Confidence reading wiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge

Modern vehicle systems: powertrain, ADAS, body electronics
Networks: CAN / LIN / FlexRay
Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

Native Italian and fluent English

Work schedule: 50% office based in Milan, 50% field based throughout Italy
CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi
RAL 36.000-38.000 EUR

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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