DBS Bank
AVP/VP, Client Service Manager, Private Banking
Hong Kong SAR China · Work style not stated
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerDBS Bank
- LocationHong Kong SAR China
- Work styleWork style not stated
- Employer posted
Responsibilities
- Support Relationship Managers in providing differentiated service to high net-worth customers and contribute to customer retention and growth
- Collaborate with business support and service providers to ensure timely transaction processing and delivery of customer-focused service to exceed customer expectations
- Establish customer relationships, know the customers to gain their confidence and trust, and deliver customer-focused solutions
- Assist Relationship Managers in the daily maintenance of customer relationships
- Serve as customers’ key contact point in initiating customer instructions, monitoring fund payment, and preparing loans disbursement instructions
- Regular sharing of feedback and suggestion for process improvement
- Mentor and support new on boarded and junior ARM on daily tasks performance
- Render support to teammates for problem resolutions and escalate to Senior CSM team for any issues encountered
- Assist Senior CSM on people management on resources planning and administrative tasks
- Assist Senior CSM to champion key initiatives
- Demonstrates active leadership in meetings/focus group/project/events and guide ARMs to build Great Teams and Great Culture on collaboration, PRIDE and new way of work
- Work collaboratively within the team, cross region and inter departments to achieve faster and better results
- Role model strong governance mindset and risk awareness to create positive risk culture in the team
Show full description
Requirements
- Degree holder in Business, Finance or related disciplines
- Minimum 8 years of experience in in Wealth Management/ Private Banking industry
- Solid experience in building customer relationships is an advantage
- Qualified to carry out Investment regulated activities (Types 1 and 4) under Securities and Futures Ordinance (SFO) is preferable
- Strong people management and stakeholder management skills
- Customer-focused, with excellent communication and interpersonal skills
- Good command of written and spoken English and Chinese, fluency in Putonghua is a must
- The hiring process for this role is subject to the Mandatory Reference Checking Scheme. Please see further details here.
Location:
The Center
Job:
Customer Service
Schedule:
Regular
Employee Status:
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.