B2C Account Manager – Hanoi (TEMPORARY)

OUR TEAM:

At Michelin, our B2C Sales team is at the forefront of delivering exceptional customer experience and driving sustainable business growth. Beyond selling products, we build strong partnerships to understand customer needs, deliver value through trusted solutions that strengthen Michelin's market presence.

Working closely with cross-functional teams, our department contributes to business success by growing sales, executing commercial initiatives, supporting dealer partners, and ensuring excellent customer service across our Michelin Car Service network. Through collaboration and market insights, we help create long-term value for both our customers and our business.

We are building a best-in-class, data-driven organization powered by collaboration, digital capabilities, and continuous improvement. In this role, you will be encouraged to develop customer relationships, leverage data and digital tools to identify opportunities, and contribute to delivering outstanding commercial performance.

Guided by Michelin's People × Profit × Planet ambition, we believe performance and responsibility go hand in hand. If you are passionate about sales, customer engagement, relationship building, and delivering business results while creating a positive impact, we would love to connect with you.

MISSION:

This is a 7-month temporary on-site role in Hanoi. During this period, he/she/they will:

• Be accountable on the volume of company product selling and service provided to company business partners; dealers and users.
• Have to know and be able to analyze the market, at least concerns the areas responsible
• Implement the commercial policy through the application of the entity/company’s sales methods
• Be accountable for Dealer and User accounts portfolio

MAIN ACTIVITIES:

1. General activities:

- Deploying an action plan concerns the customers (dealer/users) in the assigned territory.

- Develop (together with concerns parties) and deploy the necessary tools and documentations which are to be used with customers e.g. price list, tools or equipment, dealer card, end user card, etc.

- Create the development of sales volume and Share Of Market (SOM) concerns the assigned territory

• Bring in or create new dealers and end users
• Develop volume and SOM of their portfolio
• Building up the relationship of Michelin brand with dealers and end users
• Contribute to promotion events and carry on company campaigns to dealer and end users

- Develop a performance report and circulation to concern parties.

- Collaborate with parties concerned to ensure all customer’s issues are effectively treated.

- Accountable for the level of credit, the solvency of dealer

2. Dealer activities:

- Accountable sales target and negotiate in order to reach the objective setting for dealers

- Manage/ implement distribution approach methodology and partnering programs

- When meeting with dealer, has to manage purchase quality, stock checking, etc.

- Preparing margin calculation concerns Michelin tries vs competitors

- Improves basic technical knowledge and sales skills to dealers

WHO WE ARE LOOKING FOR:

- Based on Hanoi

- 3-5 years experiences in sales position in technical products. Preferably in automobile and lubricant industry or tool or durable consumer goods

- Good Analyst skill, acumen & strong commercial mindset

- Good communication in both English & Vietnamese

- Good under pressure and non-standard working time

- Willing to travel

APPLICATION PROCESS:

• Apply via Michelin Careers Website
• Application deadline: Applications are reviewed on a rolling basis