Experian

Billing Supervisor

Heredia, Heredia, Costa Rica · Hybrid · Full-time

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About the role

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EmployerExperian
LocationHeredia, Heredia, Costa Rica
Work styleHybrid
Employment typeFull-time
Employer posted11 days ago

Role Overview

Experian Global Financial Services is looking for a Billing Supervisor to manage the daily operations of the billing team. You will use your expertise in billing processes to oversee team performance, ensure compliance with policies and regulations, and foster a positive and productive work environment. You will report directly to the North America Billing Manager.

Main Responsibilities

Team Leadership: Provide guidance to the billing team, ensuring accurate billing services and responses to queries.
Process Management: Maintain billing systems and invoice logs with status updates, follow-up details, and other relevant information.
Performance Management: Conduct regular one-on-one meetings with direct reports to review individual performance, provide developmental coaching, and promptly address employee relation issues.
Reporting: Create reports and Indicators to support management decisions and improve process control.
Knowledge Transfer and Training: Ensure the proper flow of knowledge within the team by maintaining a comprehensive SOP structure and implementing training plans.
Process Improvement: Identify and recommend process improvements opportunities to enhance team efficiency and productivity.
Quality Assurance: Verify the quality of processes performed by the billing team according to internal controls and standards, ensuring adherence to SOX controls.
Demonstrated experience managing, motivating, and coaching teams.

Show full description

Qualifications Bachelor's degree in Finance, Economics, Accounting or other related.
5+ years of related billing experience, with 2+ years in leadership roles.
Advanced English level.
Familiarity with electronic billing systems and ERP software (e.g., SAP, Oracle).
Knowledge of compliance regulations relevant to billing and finance.
Experience working within a team environment, demonstrating strong interpersonal skills.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity. #LI-Remote

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

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