BK/Mail

Role Responsibilities:

• This process outlines how bankruptcy-related mail is received, assigned, reviewed, routed, tracked, and saved across key intake channels, including BNC, MIPS, RPS Bankruptcy Shared, and RPS Bankruptcy Mail Processing Shared. The overall objective is to ensure bankruptcy documents are reviewed timely, categorized accurately, routed to the appropriate teams or specialty contacts, and retained in the correct folders for auditability and reference.
• This process relies on consistent daily discipline: opening the required systems at the beginning of the day, running and saving BOD/EOD and MIPS reporting, monitoring task acceptance and completion, and using the mail assignment tracker to confirm ownership and progress. Team members should understand routing expectations, document-saving requirements, due dates, and escalation paths for urgent or specialized mail.
• Key control points include timely acceptance of assigned task requests, accurate categorization of mail types, proper date stamping and folder retention, even distribution of NOC work, and correct routing of specialty items such as PBK documents, claims, statement requests, refund-related matters, subpoenas, adversary matters, and other exception-based requests. The process also reinforces the importance of required customer information handling language and ensuring urgent shared mailbox items are worked outside normal guidelines when directed.
• Overall, this process supports operational consistency, compliance, timely bankruptcy mail handling, and clear accountability across the team. Oversight should focus on adherence to daily reporting routines, accurate routing, timely completion, proper documentation, and proactive follow-up on exceptions or aging items.
• Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Competencies:

• Attention to Detail and Accuracy
• Bankruptcy Document Processing
• Workload and Priority Management
• Regulatory Compliance and Audit Readiness
• Critical Thinking and Problem-Solving
• Organization and Time Management
• Independent Execution and Accountability
• Written Communication and Document Routing
• Microsoft 365 Proficiency
• Service-Level and Deadline Management

Skills:

• Bankruptcy document intake and processing
• Correspondence review and categorization
• Mail routing and task assignment
• Work queue and due-date management
• Bankruptcy servicing and regulatory knowledge
• Document tracking, retention, and audit support
• Specialized request and exception handling
• Microsoft 365 proficiency
• Critical thinking and problem resolution
• Attention to detail and independent execution

Qualifications:

Basic Qualifications - High school diploma or equivalent - Typically four or more years of clerical and customer service experience Preferred Skills/Experience - Thorough knowledge of products, services, terminology, procedures and systems related to assigned area - Strong customer service skills - Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service - Ability to independently identify and resolve complex problems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Effective verbal and written communication skills.

Years of experience – 4+ relevant years.
Shift Timings - 6:30pm-3:30am IST

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.