Box Office Supervisor - The Van Buren

THE JOB

The Box Office Night of Show Supervisor is responsible for overseeing all box office operations during event nights, ensuring seamless ticket sales, guest service, and problem resolution. This role requires strong leadership, customer service excellence, and the ability to manage high-pressure situations while maintaining accuracy and efficiency.

WHAT THIS ROLE WILL DO

Supervision of the Department

Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)

Assistand support box office staff in any of their job functions, as needed

Ensure positive and creative team environment within the department

Facilitate open communication with the Box Office Manager,staffand all other venue departments

Exhibit proper inter-departmental communications and organization

Ensure complete and satisfactory on-going staff training

Assistmanager with staff evaluations (training, 90-day, annual)

Provide a positive team environment within the department

Assistin ensuringappropriate staffinglevels.

Help set staff development and performance goals & monitor progress

Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines

Promote and provide superior customer service in all guest interactions

Participate in all on-site venue meetings as needed

II. Financial / Cash Handling

Ensure that venue staff follows cash handling policies & procedures

Balance and reconciliation of all seller cash drawers

Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.

Assist Manager on housing, distributing and depositing venue cash on a weekly basis.

Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, FlexPricing as well asValue Channels & Special Ticket Offers when applicable.

Assist Manager in scheduling all employee’s payroll prior to deadlines

Conduct band settlement on shows with split point deals, or whendeemednecessary by talent department

Complete and distributeaccuratedaily ticket counts for agents and artists

III. Other Responsibilities 

Create,modifyand maintaininventoryfor all ticketed events in a secure ticketing environment

Follow standards and processes for ticket types, ancillaryeventsand qualifiers

Monitor andmaintainfunctionality of all ticketing computers,softwareand hardware

Secondary representative in all venue interactions with Ticketmaster

Ensurean accurateandtimelyflow of event and general venue information both intra-departmentally, and to thegeneral public

Modify,maintainand update all customer database files

Develop andmaintaincall center phone system, and keep current all phone menus and calendars of events

Interact with artist, record label,managementand band tour accountant. Providereportsas necessary.

Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise

Work with Operations/Guest Services on ADA tickets,relocationor troubleshooting needs as they arise.

Position may require 3rd Party venue coverageoffsitewhich will include night of show management, staffing and providing equipment needs.

Ensure that venue is compliant with ADA ticket laws

WHAT THIS PERSON WILL BRING

Required: 

Experience in Box Office / Ticketing Management

Flexible Schedule (days/nights, weekends, and holidays)

Experience in Cash Handling

Leadership, Management and Customer Service

Tolerance of all cultures,musicand art forms

High School Diploma

Preferred: 

Experience in a live environment operation

Experience handling counterfeit cash

Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)

Experience in Prioritizing, Time Management & Multitasking

Experience in open communication & email etiquette

Physical Demands/Working Environment:

Working environment is fast-paced and often loud and stressful

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growingbusinesswe will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair ChanceOrdinanceand the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunitiestoqualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonableaccommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited toidentifyreasonable accommodations that can be made toassistthemto performthe essential functions of the position theyseek. Any applicant who requiresan accommodationin order toperform the essential functions of the job should contact a Human Resources Representative to request the opportunity toparticipateina timelyinteractive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available ina timelyand efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, collegerecruitingand search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.