Brokerage Service Center Agent

Operations

• Comply with company controls, policies, procedures, processes including the credit policy.
• Properly use all Expeditor systems and tools.
• Understand and make sure the expectations on Customer JOB AID SOP are comply.
• Participate in meetings when as needed.
• Make sure that files are logged correctly and timely with proper codes, trace types and events.
• Ensure that all emails and other correspondence are handled timely (within 1 hour) and professionally.
• Meet KPI Standards in accordance with the Company’s processes (OPS).
• Contribute to operational effectiveness and comply with District Excellence metrics applicable for your process.
• Escalate issues to Lead, Supervisor or Manager as needed.

Security, Health and Safety

• Immediately inform the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

To be the most effective in this position we are looking for the following skills and experience:

• 3 Months to 1-year related experience in data entry and/or training; or equivalent combination of education and experience. (preferred).
• Customer Satisfaction oriented.
• Good interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
• Develop and maintain a professional relationship with clients, service providers and employees.
• Time management and attention to detail oriented.
• Ability to complete work within standard procedures, guidelines and office policies.
• Self-driven personality.
• Good computer skills, (Excel, Word), ability to learn other computer systems and tools.
• English fluency 60%.
• Team player.
• Commitment to Exemplify our culture at all times.

All your information will be kept confidential according to EEO guidelines.