Sopra Steria

Business Analyst Technical Lead

Chennai, Tamil Nadu, India · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSopra Steria
LocationChennai, Tamil Nadu, 603103, India
Work styleOn-site
Employment typeFull-time
Employer posted1 month ago

• Own ARIS as product/business owner (or equivalent process repository), accountable for availability, performance, and user experience.

• Administer ARIS environments: configuration, user/role management, access controls, licensing, upgrades/patching coordination, and release planning.

• Define and maintain ARIS standards: modelling conventions, meta-model governance, naming standards, version control, and repository structure.

• Manage integrations and data flows with reporting, workflow tools, document repositories, and CMDB/service tools (where applicable).

• Oversee platform risk management: audit trails, evidence capture, retention, and controls aligned to internal policy and regulatory expectations.

• Provide support and problem management for ARIS incidents; drive root-cause analysis and permanent fixes; support periodic version upgrades.

• Lead the RTB pod: stability, incident/problem/change management, service requests, continuous improvement; run agile/lean ceremonies; own SLAs/SLOs and operational metrics.

Show full description

• Senior stakeholder & people leadership: act as ARIS SME/trusted advisor, facilitate executive workshops, define reporting/dashboard requirements, coach pod members, and build resilience (runbooks/cross-skilling).

Ensure to meet the following requirements:

• Proven hands-on ARIS administration (user/role design, repository governance, configuration, upgrades, and support).

• Strong service delivery leadership using ITIL practices (Incident/Problem/Change/Request).

• Audit/regulatory operating experience with a strong control mindset and evidence-based delivery.

• Reporting and integration patterns experience (APIs, data extracts, automation) is highly desirable.

• Strong written and verbal communication, able to translate technical/process topics for senior stakeholders.

• ARIS modelling governance & standards knowledge (BPMN/EPC/other notations as applicable).

• Core competencies: operational resilience mindset; metrics-driven performance management; agile/lean in operations; stakeholder management/influencing; structured problem solving.

Total Experience Expected: 06-08 years

## Required Qualifications

* Bachelor's degree in computer science, Information Technology, Information Systems, Engineering, or a related field.

* 5–8+ years of experience in Leading the Business Process Modeling for Retail.

* 3+ years of experience delivering BPM thru ARIS. Experience across process architecture, enterprise tooling administration, and/or operational service leadership in a regulated environment (retail services strongly preferred).

* Experience working with engineering, product, program, business/end users, vendors and stakeholders.

* Experience managing enterprise-scale BPM programs.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.