Unisys

Business Analyst

Australia · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerUnisys
LocationAustralia
Work styleWork style not stated
Employment typeFull time
Employer posted11 Jun 2026

What success looks like in this role:

Business Analyst will support the Deployment and BAU activities for the DWS SEA Platform solutions by working closely with Deployment, Product, Engineering, and Customer teams. Translate business needs into technical solutions and implementation plans. Continuously analyze data and look for automation & enhancement opportunities.

Key Responsibilities

Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.

Collaborate with Product, Engineering, and Customer/Account teams to gather and translate onboarding requirements.

Translate customer-specific business needs into clear technical requirements and implementation plans.

Create and maintain user stories, onboarding workflows, and acceptance criteria for deployment activities.

Develop process flows, system diagrams, and onboarding documentation (e.g., using Visio or similar tools).

Show full description

Act as a liaison between technical teams and customer-facing teams to ensure smooth onboarding experiences.

Support configuration and integration of platform components within customer environments.

Analyze solutions performance, customer usage, and product metrics to identify improvement opportunities.

Identify and drive automation opportunities within onboarding and deployment processes.

Operate within ITSM / Service Desk environments to support onboarding-related incidents, requests, and changes.

Participate in Agile ceremonies, ensuring alignment between deployment and development teams.

You will be successful in this role if you have:

Strong technical background with solid understanding of system architecture, product design, and platform solutions (supported by a degree in Informatics and/or 5+ years of experience working with IT solutions).

NV1 security clearance required.

Good understanding of IT Service Desk environments, support processes, incident/request management, and operational workflows.

Strong analytical skills with the ability to work with product and onboarding metrics.

Proven experience in onboarding, implementation, or deployment-focused Business Analyst roles.

Ability to translate customer requirements into technical specifications and scalable solutions.

Experience with process mapping and diagramming tools (e.g., Visio or similar).

Experience writing detailed user stories and technical requirements.

Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, BMC Helix, other.

Familiarity with APIs and system integrations.

Understanding of CI/CD principles and modern software development practices.

Beneficial to have experience working with AI tools and solutions leveraging Large Language Models (LLMs) and related AI technologies.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.