Multitude
Business Banking Officer
Malta · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerMultitude
- LocationMalta
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
We are looking for a Business Banking Officer to support the growth and servicing of our business-banking portfolio. In this role, you willassistSME and corporate clients with onboarding, account servicing and payment-related requests while ensuring full compliance with KYC, AML/CFT and internal-risk requirements. You will work closely with Sales, Operations,Complianceand other teams to deliver excellent customer experiences and help improve our business-banking processes.
This position is offered on a fixed-term contract for 12 months.
Key responsibilities
Act as a primary contact for business customers, responding to enquiries and providing clear,accurateinformation on products,servicesand processes.
Support the acquisition, onboarding and ongoing servicing of SME, corporate and other non-retail clients.
Collect,reviewandmaintainclient documentation, including company, director,signatoryand ultimate beneficial owner information.
Show full description
Coordinate customer due diligence, screening and risk-assessment activities with Compliance and other relevant control functions.
Identifyincomplete,inconsistentor higher-risk cases and escalate them promptly in line with internal procedures.
Assistbusiness customers with account opening, maintenance, payment and deposit-related service requests, and issue resolution.
Maintainaccuraterecords of customer interactions, applications, documentation,decisionsand follow-up actions.
Work closely with Sales, Operations, Product, Risk, Compliance, Legal and Customer Service to delivertimelycustomer outcomes.
Monitor service performance, recurring customerissuesand operational risks; recommend practical process improvements.
Support the launch or enhancement of business-banking products by providing customer and operational input.
Treat customer data confidentially and act with integrity,fairnessand transparency in all business dealings.
Required qualifications and experience
Bachelor’s degree in Business, Finance, Banking, Economics or a related field, or equivalent relevant experience.
2+ years’ experience in business banking, corporate/SME customer service, banking operations,onboardingor a similar financial-services role.
Working knowledge of KYC/CDD, AML/CFT and sanctions-screening principles for legal entities and beneficial owners.
Understanding of business-banking products, customerjourneysand operational processes.
Strong customer communication,organisationand stakeholder-management skills.
High attention to detail, soundjudgementand ability to manage multiple cases to deadlines.
Proficiencywith Microsoft Office and CRM/core-banking or workflow systems.
Professional Englishrequired;additionalrelevant European languages are an advantage.
The starting salary for this position is €27k gross per year.
We offer:
A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation
Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe
A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)
Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive
Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards
Private Health Insurance – access comprehensive healthcare coverage tailored to local standards
Wellbeing Benefit – receive an annual wellness allowance to support your physical and mental health
Weekly Office Breakfast – enjoy a fresh start with breakfast at the office
We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked