DXC Technology
Business Operations Manager
Malaysia · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerDXC Technology
- LocationMalaysia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Job Description:
Manager, Business Operations – ISB Delivery
Job Profile Summary
The Manager, Business Operations – ISB Delivery supports the ISB AsiaPac Delivery and Operational leadership team in driving operational excellence, business performance, and profitable growth across ISB-related services and solutions. This role oversees business operations, sales enablement, portfolio governance, financial performance tracking, resource planning, and executive reporting for the ISB business. The successful candidate will partner closely with Delivery, Solutioning, Finance, HR and ISB Practice leaders to improve operational efficiency, support strategic initiatives, and drive business outcomes across the region.
Key Responsibilities
Business Operations & Governance
- Lead day-to-day business operations for the ISB Delivery, ensuring alignment with ISB Global and Regional strategic objectives.
- Establish and manage operating rhythms, governance forums, business reviews, and performance reporting.
- Monitor key business metrics including service revenue, resource management, operating margins, billability, bench-time, utilization, and project health.
- Drive operational excellence initiatives to improve business and operational efficiency, profitability, cost spend and customer outcomes.
- Support leadership with data-driven insights and recommendations for business decisions.
Show full description
Sales & Growth Enablement
- Collaborate with delivery leaders to drive pipeline management, resource forecasting, delivery governance, and strategic account planning.
- Monitor and track growth initiatives, delivery performance metrics, and key pursuits across the delivery organization.
- Manage operational activities such as reporting, performance analysis, and preparation for delivery-focused business reviews.
- Facilitate governance processes for bids and large-scale delivery opportunities, ensuring alignment with organizational goals and
- compliance standards.
Financial & Portfolio Management
- Monitor delivery performance against financial targets and operational KPIs.
- Support budgeting, forecasting, revenue tracking, and resource capacity planning activities.
- Identify business risks, gaps, and opportunities and work with stakeholders on mitigation plans.
- Manage delivery portfolio reporting for ISB programs, projects, and strategic initiatives.
Leadership & Stakeholder Management
- Collaborate with ISB leaders, Delivery teams, Account Executives, Finance, HR, and Operations stakeholders.
- Facilitate cross-functional alignment and execution of business priorities.
- Support executive communications, dashboards, presentations, and leadership reviews.
- Lead and develop business operations team members where applicable.
Continuous Improvement
- Identify and implement process improvements to streamline operations and enhance delivery productivity.
- Drive adoption of delivery and operational best practices, tools, and reporting standards.
- Manage operational escalations and ensure timely resolution of business issues.
- Lead strategic projects and transformation initiatives that support growth of the ISB business.
Required Qualifications
- Bachelor's degree in Business Administration, Finance, Operations Management, ISB, or a related discipline.
- Typically 7+ years of experience in business operations, sales operations, portfolio management, PMO, or related business management functions.
- Minimum 3 years of experience in a leadership or people management capacity.
- Experience supporting data-driven, financial services, or technology services organizations.
- Strong understanding of business performance management, financial reporting, forecasting, and operational governance.
- Experience working with senior business leaders and cross-functional stakeholders.
- Advanced analytical and problem-solving skills with strong attention to detail.
- Proficiency in Microsoft Excel, Power BI, PowerPoint, and business reporting tools.
Preferred Qualifications
- Knowledge of ISB operations across Life, Health, General Insurance, or P&C sectors.
- Experience supporting large-scale digital transformation or ISB modernization programs.
- Relevant certifications such as PMP, PMI-PMOCP, Lean Six Sigma, or Business Analysis certifications.
- Experience with CRM, forecasting, and pipeline management tools such as Salesforce.
Key Competencies
- Business Operations Management
- Sales Operations & Forecasting
- Financial Analysis & Reporting
- Executive Stakeholder Management
- Strategic Planning & Execution
- Portfolio Governance
- Performance Management
- Business Intelligence & Analytics
- Process Improvement
- Team Leadership
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is availablehere.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.