Business Performance Manager Supply Chain AXP

Roles and Responsibilities

Improve and Govern AXP Processes

· Own and improve the AXP Process Framework across Plan, Source, Make, Deliver, and Enable.

· Standardize end-to-end workflows, roles, and handoffs across functions, regions, and sites.

· Identify process gaps, risks, duplication, and unclear handoffs; maintain process maps, RACI matrices, work instructions, job aids, and guidance documents.

· Work with AXP Compliance and the BDO to manage changes to SOPs and approved documents.

· Apply Lean Business Systems and Operational Excellence methods to improve processes and ways of working.

Lead Continuous Improvement and Automation

· Use process analysis and value stream mapping to identify and prioritize continuous improvement, automation, and quick-win projects.

· Develop business justifications that define expected benefits, ROI, cost avoidance, and cost savings.

· Track project outcomes and confirm whether expected benefits are achieved.

Advance Digital Transformation and Smart Supply Chains

· Help shape and deliver AXP's digital strategy and transformation initiatives.

· Identify practical uses of data, analytics, AI, and automation to improve internal and external manufacturing, planning, and supply chain processes.

· Partner with Amgen Digital and Technology teams to define business needs and develop scalable solutions.

· Translate business needs into system and reporting requirements; support implementation, adoption, and ongoing monitoring of solutions.

Monitor Business and Financial Performance

· Track AXP Supply Chain and Finance metrics with Operations Finance and Global Planning.

· Maintain and improve KPI dashboards, reporting tools, and metric definitions; analyze performance across commercial and pre-commercial supply.

· Identify important trends, variances, risks, and KPIs requiring immediate attention; share insights and coordinate follow-up actions with the appropriate owners.

· Support visibility of agreed measures, including cost to serve, productivity, capacity, inventory, logistics, and financial plan or forecast variances.

· Support Quarterly Business Reviews (QBRs), Integrated Business Planning (IBP), and forward 12-quarter strategy discussions.

· Present data and analysis clearly to support business decisions.

Partner Across AXP and Global Functions

· Align priorities with the AXP Supply Execution Manager and BDO Manager.

· Partner with Global, Regional, and Site Supply Chain teams, Global Distribution, Contract Quality Management, Operations Finance, Global Planning, and AXP Regional Hubs.

· Support integrated processes and systems across regions and functions, working effectively across the US, Europe, and JAPAC time zones.

Lead Projects and Develop Team Capability

· Lead cross-functional projects and manage multiple priorities with minimal direction.

· Advise leaders on options, risks, and solutions for complex issues.

· Coach and develop team members; support capability building, succession planning, and engagement.

· Promote accountability, collaboration, and continuous improvement.

Tools and Systems

Familiarity with modern supply chain and business performance tools is preferred:

· Supply chain and enterprise planning: SAP S/4HANA, Kinaxis RapidResponse, or other enterprise planning systems.

· Process mapping: iGrafx, Microsoft Visio, or Lucidchart.

· Analytics and reporting: Tableau or similar business intelligence tools.

· Process management: process monitoring, process governance, and controlled documentation.

Basic Qualifications

Candidates must meet one of the following education and experience requirements:

· Doctorate degree and at least 3 years of Supply Chain, Business Analytics, or Operations experience; or

· Master's degree and at least 8 years of relevant experience; or

· Bachelor's degree and at least 10 years of relevant experience.

In addition, candidates must have at least 2 years of experience directly managing or leading projects or programs.

Preferred Qualifications

· Experience leading cross-functional process standardization or improvement initiatives.

· Lean Six Sigma experience; Green Belt certification preferred.

· Strong analytical mindset and experience using data to identify business opportunities.

· Experience applying analytics, AI, or automation to supply chain processes.

· Ability to identify quick wins and develop business justifications, including ROI, cost avoidance, and cost savings.

· Experience in pharmaceutical or biotech supply chains and GMP-regulated environments.

· Understanding of internal and external manufacturing, including CMO/CDMO operations.

· Experience with KPI dashboards, performance reporting, or KPI governance.

· Experience supporting QBRs, IBP, or Long-Range Strategy cycles.

· Strong project management, communication, presentation, and financial skills, including cost to serve, productivity, and capacity.

Soft Skills

· Growth mindset and willingness to learn, adapt, and improve.

· Uses sound judgment and is willing to take calculated risks to move work forward.

· Flexible and effective when collaborating across global time zones.

· Seeks feedback, reflects on it, and applies it to improve performance.

· Strong stakeholder management and relationship-building skills.

· Constructive, accountable, and patient-focused attitude.

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