KSB

Business Process Lead - SupremeServ

India · On-site · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerKSB
LocationIndia
Work styleOn-site
Employment typeFull time
Employer posted2 Oct 2026

Job Description

Initiate, facilitate, and lead end‑to‑end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities
Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured Business Requirement Documents (BRDs)
Collaborate closely with cross‑functional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirements
Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integration
Evaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunities
Support solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flow
Facilitate requirement walkthroughs and sign‑off cycles with business users, process owners, and IT teams
Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutions
Drive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systems
Monitor post‑implementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvement
Explore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convenient, flexible & Agile

Show full description

Qualification and experience

B.E. (Mech) with experience in sales for 3-5 years. Should have flair for digital technologies

Functional / Technical Competencies

Knowledge of aftermarket business processes
Knowledge of Project Management (Digitalization)
Knowledge of ERP & CRM functions

Behavioural Competencies

Planning & Organizing
Analytical ability
Pursuation & Conflict management
Big picture thinking
Decision making
Target Orientation

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