Flex

Business Systems Analyst L1

Mexico · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerFlex
LocationMexico
Work styleWork style not stated
Employment typeFull time
Employer posted7 Oct 2026

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.



To support our extraordinary teams, which build great products and contribute to our growth, we’re looking to add a Business Systems Analyst L1 located in Guadalajara, North Campus.

Show full description

Reporting to the IT Operations Manager the Business Systems Analyst L1 role will be responsible for providing first-level support for manufacturing and production systems, ensuring the continuity of business-critical applications used on the production floor. This role serves as the primary point of contact for users, troubleshooting system incidents, supporting internal applications, and collaborating with technical teams to resolve issues efficiently.

What a typical day looks like:

Provide Level 1 support for production-related systems and applications.
Respond to and resolve tickets generated directly from manufacturing operations.
Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom-developed systems.
Troubleshoot Zebra printer issues, label generation, and system connectivity problems.
Monitor daily system performance and ensure uninterrupted production operations.
Execute database queries to obtain, validate, and analyze operational information.
Document incidents, root causes, and solutions within established support processes.
Escalate complex issues to Level 2 or development teams when required.
Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
Support testing and deployment of system enhancements and updates.

The experience we’re looking to add to our team:

BA/BS or equivalent work experience.
Experience supporting business or manufacturing systems.
Basic knowledge of relational databases and SQL queries.
Ability to retrieve, analyze, and validate information from databases.
Understanding of incident management and ticketing systems.
English proficiency: Basic to Intermediate.
Strong analytical and problem-solving skills.
Excellent customer service orientation and communication skills.
Schedule availability.

What you’ll receive for the great work you provide:

Competitive Salary
Life & Medical insurance
Christmas Bonus
Food Coupons
Saving Fund.
Life Insurance

KJ12

Job Category

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.