Business Systems Program Manager

This position supports both back-office and front-office business systems that impact the Parts and Supply field organization, including point-of-sale processes, pricing-related capabilities, and store technology solutions. Working closely with business and technical teams, the role helps design, implement, and deploy critical business process improvements aligned with the strategic direction of the Trane Supply business, with a strong focus on standardization, optimization, and end-user adoption across the Americas.

What you will do:

• Lead and coordinate projects focused on improving Prophet 21 (P21) functionality, business processes, and operational efficiency across the Supply organization.
• Identify, prioritize, and support implementation of system enhancements and process improvements that improve user experience, productivity, customer satisfaction, revenue growth, and margin performance.
• Partner with Supply Retail Excellence, Regional Managers, Store Operations, IT teams, and other stakeholders to gather business requirements, define priorities, and ensure solutions align with operational needs and business objectives.
• Establish critical business system and process requirements using Operational Excellence (OpEx) tools and disciplines to ensure projects deliver measurable business value.
• Develop business cases, success metrics, and project plans for strategic initiatives, including quantifying short- and long-term return on investment where applicable.
• Support and optimize pricing-related business processes and system capabilities within P21, partnering with business and technical teams to ensure solutions meet operational and business requirements.
• Provide business systems leadership for store technology capabilities that support day-to-day Supply and Parts operations, including payment processing solutions, peripherals, printing capabilities, and other technologies integrated with or supporting the P21 environment.
• Serve as a liaison between Supply/Store Operations and technical teams, including Infrastructure, Network, field support, and other technology resources, to coordinate requirements, issue resolution, technology changes, and deployment activities.
• Coordinate cross-functional resolution of business and technology issues affecting store operations, ensuring impacts, priorities, and business risks are clearly communicated and addressed.
• Provide training, communication, and support to end users related to P21 best practices, new features, process changes, and system enhancements.
• Lead change management activities to support successful rollout and adoption of new processes, enhancements, and operational capabilities.
• Stay informed on P21 enhancements, technology updates, and industry best practices, and proactively recommend opportunities for continuous improvement.
• Maintain strong relationships with regional teams and key stakeholders to identify support, deployment, and training needs and help drive alignment across the business.

What you will bring:

• Bachelor’s degree in business, information technology, or a related field.
• Proven experience supporting business systems, operational processes, or project coordination in a business, retail, distribution, or field operations environment.
• Experience working with enterprise business systems and related operational technologies in a distributed or multi-location environment preferred.
• Experience with ERP, Prophet 21 (P21) point-of-sale system, pricing, payment processing, or store technology solutions preferred.
• Strong understanding of retail, supply, parts, or branch operations processes and supporting technologies preferred.
• Demonstrated project management, organizational, and leadership skills.
• Demonstrated ability to translate business and operational requirements into effective technology solutions.
• Experience coordinating issue resolution across multiple business and technical teams.
• Ability to motivate, influence, and work collaboratively across functions to achieve business goals and drive change.
• Strong team orientation and ability to bring people together to develop goals, action plans, and practical solutions in support of operating objectives.
• Excellent verbal and written communication skills.
• Lean or continuous improvement experience preferred.
• Field experience preferred.
• Valid driver’s license and proof of personal auto insurance required.

Key Competencies

• Project coordination and project management
• Business systems optimization
• Cross-functional leadership
• Business process improvement
• Change management
• Stakeholder collaboration
• Continuous improvement mindset
• Problem-solving and issue resolution
• Communication and training
• Strategic thinking and execution

Annual Base Salary Range or Hourly Base Pay Range:

$90,900.00 - $164,675.00

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.