Business Travel Consultant II

What You’ll Do

• Assist travellers with best-in-class support across chat, phone and email.
• Provide accurate information and support for air, rail, hotel and car bookings.
• Quickly assess customer needs, traveller profiles and the urgency of each request.
• Maintain strong knowledge of suppliers, destinations, booking systems and industry practices.
• Help users navigate the Navan platform and app, encouraging self-service where appropriate.
• Respond to customer enquiries in line with service-level expectations and requirements.
• Follow company and customer travel and expense policies, as well as applicable global compliance procedures.
• Provide stakeholders with regular feedback on goals and the performance of key operating processes.
• Participate in team meetings and remain informed about product launches, supplier updates and industry developments.
• Continue building your travel-industry expertise and help set the standard for best-in-class travel support.
• Complete all required training and comply with attendance expectations.
• Meet individual performance measures that support team and company objectives.
• Collaborate with colleagues and cross-functional teams to identify recurring traveller issues and improve the overall customer experience.

What We’re Looking For

• At least three years of experience in a corporate travel management company or business travel consultant role, covering air, rail, hotel and car products.
• At least two years of experience using a Global Distribution System such as Sabre, Amadeus or Galileo, with proficiency at an intermediate level or above.
• Customer service experience gained in a contact centre or another customer-facing environment.
• Confidence using workplace and customer service technology. Experience with Gmail, Zendesk, Slack and Salesforce is advantageous.
• The ability to manage multiple tasks and resolve urgent customer matters quickly and efficiently.
• An empathetic and composed approach, with the ability to remain professional in challenging situations.
• Strong independent problem-solving skills and the ability to use available resources to resolve customer enquiries.
• Excellent written and verbal communication skills.
• A collaborative mindset and a willingness to give and receive constructive feedback.
• A genuine interest in travel and a sound understanding of world geography.
• The ability to work effectively in a hybrid environment, including three days per week at Navan’s Sydney office, with office days agreed by the manager and team.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight:Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

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