CAD System Manager

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Department Overview
The Command Center Solutions and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions.

The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center.

Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision, strategy, and innovation, aiming to understand, meet, and exceed customer needs. We strive to be a trusted partner, invested in their long-term success. This commitment requires continuous listening, proactive problem-solving, and delivering exceptional value and service at every customer touchpoint.

Job Description

Role Overview

The CAD (Computer-Aided Dispatch) System Administrator is responsible for the administration, maintenance, security, and high availability of the organization's mission-critical Public Safety systems, including the Motorola PremierOne (P1) Computer-Aided Dispatch (CAD) platform. This role supports a 24/7/365 emergency communications environment and ensures system reliability, CJIS compliance, and operational continuity. The position requires strong, hands-on experience in virtualized infrastructure, container platforms, database administration, and managing vendor-supported CAD systems within a high-availability environment.

This is an onsite position supporting a customer site in Miami-Dade, FL. Candidates must be willing to work onsite 5 days a week.

Core Responsibilities & Qualifications

• Administer and support the Motorola PremierOne (P1 CAD) application environment.
• Maintain 24/7 operational readiness for CAD, mobile, RMS interfaces, and supporting infrastructure.
• Manage and support virtual infrastructure using VMware vSphere.
• Administer containerized services running on Red Hat OpenShift.
• Perform system monitoring, performance tuning, and capacity planning.
• Coordinate with Motorola and third-party vendors for system upgrades, patches, and issue resolution.
• Maintain high-availability configurations, failover clusters, and disaster recovery replication.
• Administer and maintain backend databases supporting CAD operations.
• Implement and maintain CJIS-compliant security controls.
• Participate in on-call rotation for after-hours support.
• Document system configurations, procedures, and change management activities.
• Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance.
• Manage and troubleshoot enterprise hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile).
• Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence.
• Cultivate productive alliances with customers and end-users to ensure technical support is tailored to specific operational needs.
• Proactively troubleshoot and resolve issues related to hardware, network, and third-party components, ensuring rapid resolution and minimal downtime.

Ideal Candidates

The ideal candidate will have the following experience, qualifications, and location.

• Reside in the Miami-Dade, FL area.
• 3+ years of hands-on experience supporting Motorola PremierOne (P1).
• Familiarity with CAD integrations including Records Management Systems (RMS), Mobile Data Terminals (MDTs), 911 call handling systems, and GIS/mapping services.
• Experience managing CAD application servers, middleware, and service layers.
• Experience with Microsoft SQL Server or Oracle Database Administration.
• Advanced experience administering Microsoft Windows Server and/or Red Hat Enterprise Linux.
• Strong troubleshooting skills in high-pressure environments.
• Ability to support systems during active public safety incidents and severe weather events.
• Effective communication with dispatch personnel, command staff, and vendors.
• Strong documentation and change management discipline.
• A proactive approach to risk mitigation and system resilience.
• Understanding of CJIS Security Policy requirements.

Additional Information

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $100,000-$110,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-BA1

#LI-ONSITE

Basic Requirements

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

Minimum 5 years of experience supporting mission-critical systems.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.