Call Centre Agent (Senior Associate) - Collections

​​​​​​Step into a vibrant, fast-paced role where every day brings something new and every conversation is an opportunity to make a difference.

Be right at the heart of the action, connecting with customers, understanding their situations, and helping them get back on track with confidence. You’ll turn tricky conversations into positive outcomes, proving that great service and great solutions go hand in hand.

As the go-to problem solver, you’ll handle inbound and outbound calls like a pro, combining empathy, energy, and sharp thinking to turn questions into clear plans and challenges into wins. If you love people, thrive under pressure and enjoy celebrating small victories every day, this role is calling your name.

What You’ll Be Doing:

• Proactively engage with customers via telephone and written communication to support effective collections and deliver positive outcomes.
• Work to clearly defined quality standards and timelines, ensuring all activities are completed accurately and efficiently.
• Take ownership of customer complaints, resolving concerns professionally while maintaining full compliance with regulatory and company requirements.
• Collaborate with internal teams and external stakeholders, building strong relationships to support successful debt recovery and customer solutions.
• Handle both customer and internal queries within agreed service level agreements (SLAs), helping to reduce outstanding balances and improve customer experience.
• Maintain accurate and up-to-date customer information across systems, identifying any gaps and proactively gathering the necessary details to progress accounts.
• Confidently manage outbound calls to customers, as well as inbound enquiries, delivering a consistent, solution-focused service.
• Ensure all customer interactions are recorded to the highest standard, supporting seamless service delivery and compliance.