Ergomed

Case Processing Manager, Team Lead (PV Manager)

Sofia, Sofia City Province, Bulgaria · Remote (restrictions not stated) · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerErgomed
LocationSofia, Sofia City Province, Bulgaria
Work styleRemote (restrictions not stated)
Employment typeFull-time
Employer posted23 days ago

Providing support to other activities undertaken by the project team on behalf of the client and the company
Line Manages assigned ICSR staff
Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
Proposes process changes to ICSR Operational Lead
Manages ICSR deviations with ICSR Operational Lead support
Reviews trackers and timesheet data and ensures accuracy
Is involved in ICSR processing and 2nd QC of cases
Support other departments, as approved and instructed by ICSR Operational Lead
Operates as the assigned team SME and supports other SMEs
Supporting the RA & PV Network Department as needed, including acting as the LCPPV (Local Contact Person for Pharmacovigilance) for the specified country and taking on the role of PRLS (Person Responsible for Local Screening) for the designated language, as agreed with the line manager

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Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
5-6 years of work experience in pharmacovigilance within which minimum 3 year of work experience in line manager role.
Excellent communication (written and verbal) skills
Organization skills, including attention to details and multitasking
Delegation skills
Planning and time management
Technical skills
Team working
English – fluent (spoken, written)
Advanced literacy (MS Office)

When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.

We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.

Quality: we hold ourselves to the standard patients deserve.

Integrity and trust: we do the right thing, especially when it is hard.

Drive and passion: we care about the outcome, because someone is waiting on it.

Agility and responsiveness: we move quickly, because patients cannot wait.

Belonging: everyone is welcome, and every voice counts.

Collaborative partnerships: we go further by going together.

We look forward to welcoming your application.

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