Hitachisolutions

CE Functional Consultant

Bangalore South, BANGALORE SOUTH, India · Hybrid · Full-time

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About the role

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EmployerHitachisolutions
LocationBangalore South, BANGALORE SOUTH, India
Work styleHybrid
Employment typeFull-time
Employer posted6 days ago

We are seeking an experienced Microsoft Dynamics 365 CE/CRM Functional Consultant with strong expertise in Dynamics 365 Field Service to join our team. The ideal candidate will be responsible for analyzing business requirements, designing functional solutions, configuring Dynamics 365 CE modules, and driving successful implementations for customers. The consultant will collaborate closely with stakeholders, technical teams, and end users to deliver scalable and efficient Field Service solutions.

Key Responsibilities

Gather, analyze, and document business requirements from stakeholders.
Design and implement solutions using Microsoft Dynamics 365 Customer Engagement (CE) and Field Service modules.
Lead requirement workshops, fit-gap analysis, and solution design sessions.
Configure and customize Dynamics 365 CE applications, including:

Field Service
Customer Service
Sales (preferred)

Show full description

Configure and manage:

Work Orders
Inspections
Service Agreements
Resource Scheduling
Resource Requirements
Booking Rules
Inventory Management
Connected Assets

Design and optimize scheduling using Schedule Board and Resource Scheduling Optimization (RSO).
Prepare functional specifications and work closely with technical consultants during development.
Perform system testing, UAT support, defect tracking, and issue resolution.
Conduct user training sessions and develop functional documentation.
Support data migration, integrations, and deployment activities.
Provide post-go-live support and continuous improvement recommendations.

Required Skills

5 to 8 years of experience in Microsoft Dynamics 365 CE/CRM Functional Consulting.
Minimum 3+ years of hands-on experience with Dynamics 365 Field Service.
Strong knowledge of:

Work Orders
Asset Management
Scheduling and Dispatching
Service Agreements
Resource Scheduling Optimization
Inventory Management
Mobile Workforce Management

Experience in requirement gathering, process mapping, and solution design.
Strong understanding of Dynamics 365 CE platform capabilities.
Experience working with Agile and Waterfall implementation methodologies.
Ability to create functional design documents, user stories, and test cases.
Knowledge of Power Platform (Power Apps, Power Automate) is preferred.
Familiarity with integrations using Azure Services, APIs, and third-party applications.
Strong communication and stakeholder management skills.

Preferred Qualifications

Microsoft Dynamics 365 Functional Consultant Certifications.
Experience in end-to-end Dynamics 365 CE/Field Service implementation projects.
Exposure to Service Management, Utilities, Manufacturing, Telecommunications, or Healthcare domains.
Experience working in global delivery environments.

Educational Qualification

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Relevant Microsoft certifications will be an added advantage.

Key Competencies

Customer-focused mindset
Analytical and problem-solving skills
Stakeholder management
Team collaboration
Documentation and presentation skills
Leadership and mentoring capabilities

Nice to Have

Dynamics 365 Customer Service expertise
Power BI reporting experience
Copilot for Dynamics 365 exposure
Knowledge of Field Service Mobile App configuration
Experience with Connected Field Service and IoT integrations

Preferred Qualifications

Microsoft Dynamics 365 Functional Consultant Certifications.
Experience in end-to-end Dynamics 365 CE/Field Service implementation projects.
Exposure to Service Management, Utilities, Manufacturing, Telecommunications, or Healthcare domains.
Experience working in global delivery environments.

Educational Qualification

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Relevant Microsoft certifications will be an added advantage.

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

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