[CES] Director II, Program Management (Business & Operations)

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Company Introduction - CES

CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners.

We wow our customers by delivering what they want, when and where they want it. We also provide OSS (One-Stop Service) to help our restaurant partners connect with hungry customers by solving all types of problems related to our EDP (Eats Delivery Partners).

If you are interested in redefining the future of food delivery, join us. With Coupang’s innovative technology, Coupang Eats Services will continue to offer delicious food to customers, empower local businesses, and generate new ways for delivery partners to earn, work, and live.

Role Overview

The Director II, Program Management within the Business & Operations organization at Coupang Eats Services (CES) will lead the Operational Excellence team and drive end-to-end delivery operations strategy and execution. This role is responsible for optimizing operations, managing supply chain performance, enhancing customer experience, and leading key operational processes across the organization. Leveraging strong analytical capabilities and a customer-centric mindset, the Director will maximize operational efficiency and drive superior customer satisfaction.

What You Will Do

Lead operational innovation across Coupang Eats Delivery and establish standardized operating processes while strengthening execution through planning and governance.

Develop and execute rider pool management strategies based on a crowdsourced supply model to optimize supply chain efficiency.

Drive process improvements, automation, and digital transformation initiatives through in-depth operational analysis.

Analyze KPI performance and generate data-driven insights to support strategic decision-making.

Lead Delivery Operations and Planning organizations, providing leadership across talent acquisition, development, performance management, and organizational effectiveness.

Basic Qualifications

15+ years of experience in Delivery Operations, Strategy, Business Analysis, or related functions.

Proven track record of leading large-scale operations teams and enterprise-level projects.

Strong problem-solving skills with the ability to structure and resolve complex business and operational challenges.

Experience developing and executing initiatives that drive measurable operational improvements and business outcomes.

Demonstrated leadership in fast-paced, agile environments with a strong bias for action and execution.

Proven ability to influence and collaborate effectively with Product, Technology, Business teams, and external partners

Preferred Qualifications

• Experience in operations within food delivery, ride-hailing, e-commerce supply chain management, or last-mile logistics industries.
• Experience leading agile, metrics-driven organizations in high-growth companies, including startups.

CES Leadership Principles

Think Systemically: Understand the end-to-end process and drive systemic improvements

Dive Deep: Identify root causes and uncover opportunities for meaningful improvements

Move with Urgency: Focus on execution and drive improvements with speed and agility

Wow the Customer: Put customer experience at the center of every strategic decision and action.

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Please complete the attached Internal Transfer Request Form and submit.

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.

Please make sure to apply with your Coupang e-mail address.