WNS

Claims Handler - Office Based Role ( Local Glasgow Applicants only)

Glasgow, NA, United Kingdom · On-site · Full-time

Posted over 6 months ago: check it’s still open

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Are you customer focussed? Is a customer at the centre of your thoughts?

Are you ready to join an exciting team in a hybrid / remote environment?

Then this is the role for you!

We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client..

As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.

What you will be doing?

Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
Establish timely reserves within authority limit by estimating value of claims
Identify potential Recovery and Fraud claims
Maximise Productivity within the Team
Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
Negotiate settlement of claims within authority limits
Contribute to a positive and supportive team culture

Show full description

The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament
A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues
Self-motivated with the ability to work as part of an office based or remote team
Excellent time management and organisational skills
Good decision making skills
Previous call centre experience is essential
Previous property insurance experience preferred but not essential

Local Glasgow based Applicants required.

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