Client and Network Queries Manager (Compliance)

Job Description

Team Summary

Visa is seeking aClient&NetworkManager to joinVisaPayments Limitedteam, part of Visa’s Money Movement Solutions business.

What aClient and Network QueriesManager does at Visa:

The Manager within the Client & Network Partner Queriesis responsible forworking alongside the ComplianceLeadership team,assistingwithcoachingand supporting the delivery,maintenanceand improvement of thecompliance-risk control framework.

The compliance-risk control framework includes financial crime compliance and regulatory compliance.

The core responsibilities for this role are as follows:

Providing leadership and direction to the compliance team and direct reports specifically, through regularengagement around Group Compliance and individualobjectivesand deliverables

Allocating work and setting delivery expectations using objective setting within the professionaldevelopment / appraisal process

Identifyingtraining / skill-set requirements and coaching direct-reports

Delegate andprioritiseworkload, setting delivery expectations with oversight and guidance

Oversight to ensure SLAs and deadlines at met

Deal with escalations from Network Partners,assistin understanding their regulatory requirements andimplement theappropriate controlsto mitigate internal/external concerns

Deal with escalations from case analysts

Ensuring client queries are actioned within adefinedSLA

Assistmonitoring and screening teamsin the review of new controls/rules at periodic review, consideration risk,relationshipand service

Produce and develop management information in alignment with regulatory and internal policy/riskexpectations

Identifytrends, and use data to suggest improvements to effectively resolve service issues

Provide demonstrations of the VPL business, our product and internal control framework to internal andexternal stakeholders

Identifyand internally escalate actual or suspected financial crime incidents

Ensuring clients are within legal parameters and not undertaking ML orprohibitedactivities

Conducting and/or overseeing compliance monitoring reviews and audits

Develop andmaintainrelevant procedures and tools.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need:

7+ years of relevant experience in financial crime compliance, risk, or a related financial services environment, ideallywithin the financial services,paymentsor fintech industry.

2+years’ people management or team leadership experience, with a practical coaching style and the confidence to support, challenge and develop analysts in a high-volume environment.

Strong analytical and risk-based decision-making skills, with the ability to review complex information,identifykey riskindicatorsand reach balanced, well-reasoned conclusions.

Excellent communication and influencing skills, with the ability to explain riskandcontrol clearly to stakeholders atdifferent levelsof seniorityand externa clients (facing clients experience)

Strongorganisationandprioritisationskills, with the ability to manage competing deadlines, operationalpressuresand stakeholder expectations without compromising quality or control.

High attention to detail and strong written documentation skills, with the ability to produce clear,conciseand audit-ready rationale for decisions,approvalsand escalations.

Collaborative and pragmatic working style, with the ability to build trusted relationships across commercial, operational, risk,complianceand network partner teams.

Continuous improvement mindset, withcuriosity,resilienceand the ability toidentifypractical ways to improve controls, efficiency,consistencyand team ways of working.

Preferred qualifications and experience:

Bachelor's degree in business, Finance, Law ora relatedfield, or equivalent practical experience.

Relevant financial crime or compliance certification, such as CAMS,CFEor equivalent, is desirable.

Experience supporting procedure governance, control testing, audit responses, regulatoryrequestsor financial crime remediation activity is desirable.

Experience supporting system enhancements, process automation or workflow improvement initiatives is desirable

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.