Client Billing Representative

You will:

Input/Import machine count information into the job process and compare with customer counts obtained from the customer count sheets

Notify Customer Service Rep of missing count sheets

Review machine rejected mail amounts by comparing them to the Job Order percentages specified for the job

Run daily customer qualified reports to verify piece counts and percentage of readable mail

Verify meter postage on a daily basis. Process the check for USPS when postage is needed. Review daily 3600’s for USPS stamp, enter/import information into the POInTS system and maintain a file. Capture permit postage and distribute to the appropriate job

Review Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activities

Verify meter head balances and postage distribution to a Job Order on a daily basis

Verify all activities on the Job Order have been identified and captured and are ready for invoice each week

Enter all new customer information into the POInTS system for proper billing and communicate all information to corporate

Call customers regarding collection of accounts receivable which are over 30 days and under 60 days behind in payment

Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated

Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated

Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems

Administer all databases to include, but not limited to:

Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance

Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues

Assist in analysis and presentation to operations team as needed

Notify management of issues or changes required to enhance and maintain client retention

Complete special reports for clients as necessary (e.g.. client billing reports).

Conduct customer survey phone calls to address the quality of service the client is receiving

Handle incoming client calls and coordinate as necessary with PB staff as necessary

Assist investigations and resolutions of customer mailing concerns arising from services provided

Check with QC and QA for any customer mail issues and take appropriate steps to resolve

Coordinate with staff on client start-ups, special mailings, or specific customer requests

Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review

Call customers regarding collection of accounts receivables

Assist with checking in visitors at the front desk

Manage visitor access badges

Assist with procuring office supplies

Purchase production materials

Manage vendor invoice payments

Manage procurement credit card for the site

All other duties as assigned. Provide back-up support in absence of others

Your background:

As a Client Billing Representative, you have:

Demonstrated minimum 2 years customer service experience

Demonstrated minimum 3 - 5 years accounting experience

Ability to organize, prioritize and handle multiple work assignments

Excellent verbal, written, presentation and interpersonal communications skills

Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment

Able to handle difficult customer situations with professional and courteous attitude

Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice

Associate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer based record and billing system

Strong analytical and organizational skills and the ability to pay close attention to detail

Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadline

Have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language

Preferred:

Experience maintaining a computer-based record and billing system

Our Team:

Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally(PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.