Visa

Client Care Analyst

Philippines · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerVisa
LocationPhilippines
Work styleWork style not stated
Employment typeFull time
Employer posted22 Sep 2026

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Description:

This individual contributor role involves problem solving and identifying innovative solutions. The analyst will operate independently, receiving guidance only in complicated situations.

Essential Functions:

Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.

Show full description

Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
Work closely with various departments to understand Client goals and find solutions.
Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
Maintain relationships to understand market needs, trends, and support approach improvements.
Establish and foster relationships with Clients and internal stakeholders at all levels.
Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
Build knowledge of all supported products and services, understanding their impact on clients’ business.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Qualifications:

Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.
Commitment to delivering exceptional client experiences.
High attention to details.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong relationship management, strategic thinking, and problem-solving skills.
Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.
Understanding credit card processing, payments gateways, and related technologies.
Sound business decision-making, goal setting, and achieving high-quality operational results.
Prioritization and management of customer expectations, both in team and independent settings.
Developing and managing adaptable plans in changing environments.
Excellent interpersonal skills with a proven record of customer satisfaction.
Solid organizational, conceptual, and logical problem-solving abilities.
Strong relationship management, strategic thinking, and problem-solving skills.
Ability to establish productive working relationships.
Efficient in Microsoft office (Outlook, Excel, Word and Power Point).
Mastery of English, fluency in additional languages is a plus depending on the region (European, CEMEA, LAC).

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.