Client Executive

This role operates in a highly complex, matrixed environment with sophisticated customers, advanced procurement organizations, legacy contracts, and multi‑year architectural and commercial dependencies.

The Strategic Client Executive provides end‑to‑end commercial leadership across the account lifecycle—driving demand, shaping customer architecture decisions, protecting revenue, and ensuring a consistent, high‑quality global customer experience.

The role serves as the single point of accountability for sustained, profitable growth, revenue protection, executive engagement, and disciplined execution, while leading a virtual, cross‑functional account team across regions and functions.

Responsibilities

Strategic Account Ownership & Growth

Own sustained, profitable growth for assigned strategic accounts, proactively shaping demand

Translate customer business priorities and technology direction into a documented multi‑year vision and growth roadmap, used as the internal operating plan

Balance long‑term platform positioning with near‑term business, exercising sound judgment on opportunity prioritization, pursuit, delay, or de‑commitment

Source and co‑create opportunities within the region in close alignment with global account leadership

Build a predictable run rate whilst developing large strategic initiatives

Maintain disciplined pipeline management, forecast accuracy, and CRM rigor

Architecture & Platform Leadership

Lead future‑state infrastructure and platform discussions with customers, confirming Equinix as a long‑term digital infrastructure and interconnection partner,

Influence customer architecture decisions across colocation, interconnection, and built to suit data centers to drive durable platform expansion

Anchor commercial discussions in customer outcomes, business value, and long‑term architectural direction

Ensure interconnection is positioned as a strategic enabler in all relevant strategic account conversations

Revenue Protection, Renewals & Account Health

Own the full commercial lifecycle of the account, treating growth and retention with equal rigor

Anticipate any risk to revenue retention early and lead proactive, coordinated renewal strategies

Align closely with CRO partners including Customer Success, Sales, and Operational teams to protect long‑term account health and prevent churn

Lead timely contract negotiations and ensure alignment to RFS and billing milestones

Executive Engagement & Influence

Build and maintain purposeful, outcome‑driven senior relationships across customer organizations

Engage effectively across infrastructure, platform, network, application, procurement, and business leadership functions

Demonstrate executive presence and credibility with advanced technical and procurement stakeholders

Influence outcomes within complex, global buying processes and matrixed account structures without direct authority

Use executive engagement to advance multi‑year growth initiatives, platform expansion, and architectural evolution

Execution, Operating Rigor & Accountability (EDGE)

Run the account as a business with discipline, clarity, and accountability

Lead a virtual, cross‑functional account team with clear priorities, ownership, and delegation

Surface risks, delays, and strategic drift early with transparent communication

Take ownership of outcomes—wins, losses, delays, and trade‑offs—and course‑correct decisively

Operate within the required Equinix sales and execution methodologies

Qualifications

Proven experience managing large, complex strategic or global accounts in a matrixed environment is mandatory

Demonstrated success driving sustained, profitable growth and influencing senior stakeholders without direct authority

Strong commercial acumen with the ability to balance long‑term strategy and near‑term execution

Experience engaging advanced procurement, technical, and executive audiences

Disciplined operator with strong forecasting, pipeline, and execution rigor

Experience within digital infrastructure, cloud, data centers, interconnection, or adjacent technology ecosystems preferred

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.