Client Implementation Project Manager (Telecom)

What you'll do and how you'll have an impact

• Serve as the primary implementation contact for Enterprise and SMB clients throughout the order and installation lifecycle.
• Manage multiple client implementations simultaneously, ensuring milestones, deliverables, dependencies, and timelines remain on track.
• Lead client implementation calls and provide clear, proactive status updates on open orders, risks, technical requirements, and next steps.
• Coordinate directly with telecommunications providers, carriers, vendors, sales teams, and internal technical resources.
• Track and manage orders using internal systems and tools while maintaining accurate and timely documentation.
• Review order requirements and technical details to identify potential issues before they impact implementation timelines.
• Serve as the first point of escalation for implementation-related client concerns, provider delays, and technical or operational issues.

What we're looking for

• Bachelor's degree or equivalent relevant professional experience.
• Minimum of 3 years of experience in B2B telecommunications implementation services.
• Demonstrated experience working with multiple telecommunications products and technologies, such as DIA, broadband, fiber, Ethernet, MPLS, SD-WAN, voice/UCaaS, mobility, managed network services, or related solutions.
• Experience working with multiple telecommunications carriers and service providers and managing provider-specific ordering, provisioning, installation, and escalation processes.
• Strong technical aptitude with the ability to understand telecommunications terminology, network requirements, service configurations, order details, and implementation dependencies.
• Experience managing multiple client orders or implementations through the full lifecycle, from order submission through installation, activation, and completion.
• Experience working directly with clients in a professional, client-facing environment.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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