Client Implementation & Service, Associate 2

Who we are looking for: Individuals to coordinate the review of documentation to open international accounts for clients, onboard new business into State Street, closing of accounts, amendment processing and management of the renewal process in markets where investment licenses expire and require documentation for renewal.

Why this role is important to us:

The team you will be joining is will be responsible for opening securities account in global markets for clients of State Street

What you will be responsible for:

The responsibilities of this role will include, but will not be limited to:

• Work with client service teams and local sub custodian banks to facilitate client account openings, closings, conversions, renewals and amendment requests
• Responsible for managing all client escalations
• Share responsibility with manager for accurate and timely processing for deliverables and for coaching and development of staff
• Should be aware of Multi Currency Horizon
• Ability to read and understand client document.
• Interprets client needs and works to meet those needs
• Contributes actively in team activities, sharing experience and ideas
• Resolve issues and prioritize actions in the absence of the managers.
• Facilitates meetings with clients, sub-custodians and impacted SSB parties to ensure high levels of service are maintained
• Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
• Act as technical resource to Account Opening Associates
• Develop, modify, and maintain department policies and procedures in response to regulatory changes and to ensure adequate controls are in place to mitigate risk
• Participate in projects and continuous improvement initiatives
• Understand global markets account structure
• Work with sub custodians on closing of accounts
• Ability to draft and upload SWIFTs
• Good negotiating skills with client team & sub-custodian