NTT
Client Manager, FSI
Thailand · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerNTT
- LocationThailand
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Role Summary
The Client Manager, FSI is the primary relationship owner for NTT DATA's banking, insurance, and capital markets clients in Thailand. This role is accountable for growing and protecting revenue within an assigned portfolio of FSI accounts — driving renewals, identifying upsell/cross-sell opportunities, and acting as the client's trusted advisor across NTT DATA's technology and services portfolio (cloud, cybersecurity, data & AI, application services, infrastructure). The Client Manager works closely with Delivery, Presales, and Solution teams to ensure client satisfaction and to convert relationships into commercial growth.
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Key Responsibilities
Own the end-to-end relationship for a portfolio of FSI clients, serving as the primary point of contact for senior client stakeholders (CIO/CTO/Head of Technology and their teams)
Develop and execute account plans/strategies aligned to client business priorities and NTT DATA's FSI go-to-market strategy
Own revenue targets for the assigned portfolio, including renewal rate, upsell/cross-sell, and net new bookings
Identify, qualify, and progress new opportunities within existing accounts, coordinating with Presales and Solution Architects to shape proposals
Manage the full contract/renewal lifecycle — tracking expirations, negotiating renewal terms, and mitigating churn risk
Monitor account health (SLA adherence, CSAT/NPS, delivery performance) and escalate risk signals internally before they affect the relationship
Partner with Delivery/Service teams to ensure commitments made to clients are met and issues are resolved proactively
Maintain accurate pipeline, forecast, and account data in CRM
Stay current on FSI regulatory trends (e.g., BOT guidelines, data localization, digital banking licensing) and translate them into relevant NTT DATA offerings
Represent NTT DATA at client events, industry forums, and executive briefings
Requirements
Experience
5–10+ years in account management, client relationship management, or enterprise sales, with direct experience selling to or managing banking/insurance/financial services clients in Thailand
Proven track record of owning and growing a revenue-bearing account portfolio (quota-carrying experience preferred)
Experience working with IT services, systems integration, or technology solution providers is highly preferred
Familiarity with FSI regulatory and technology landscape (core banking, digital channels, payments, risk/compliance systems) is a plus
Skills
Strong commercial acumen — able to identify whitespace and build a business case for expansion
Executive-level stakeholder management and negotiation skills
Comfortable working cross-functionally with Presales, Delivery, and Solution teams to shape and deliver client outcomes
Fluent in Thai and English (written and spoken)
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
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Skills in this posting
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